Providing Customer Service to clients by returning all emails and voicemailsFiling Initial Disability Claims and Reconsideration AppealsFollowing up on all Claims at least monthly or as neededEnsure clients stay well informed regarding the status of their claimObtain medical evidence to support claimsMaintain task list goals via the use of PrevailDevelop case strategies to determine the paths of case success and educate the client on what is needed for case successProvide client assistance with any needed paperwork throughout the life of the claimGuide clients as they navigate the complexity of the Social Security Disability process

Investigates reported incidents of child abuse, neglect. makes determination of whether or not the incident is substantiated and develops recommendations to a Juvenile Court or County Director for disposition.Assesses safety and level of risk to the child for additional injury or harm, including whether the child is in imminent danger, and may remove the child from the family as the situation warrants; ensures child is placed in a protected environment.Performs needs assessments to determine treatment options for families and children evaluated to be abused/neglected or referred by law enforcement, other social service agencies or schools as a possible child in need of services(CHINS).Testifies in either a Juvenile or Criminal Court of Law concerning the needs of the families and children that are assigned to the individual’s caseload, the families’ ability to remedy the abusive/neglectful situation or concerning alleged criminal activities of a parent or other perpetrator.Develops case plans collaboratively with families to assist them in becoming more self-sufficient in a safe and nurturing environment and to ensure a permanent home for the child. This plan must be developed in a manner that recognizes unique needs and the diverse backgrounds of the children and their families. Revises case plan as needed to meet the dynamic needs of the child and family.Monitors treatment plans of contractual service providers to determine if they are consistent with the case plan.Develops discharge/transition programming to assist families and children to attain and maintain self-sufficiency in a safe environment.Coordinates local service delivery for a family or children to assist them towards the establishment of a safe and stable home for children. Facilitates team meetings with the child and family along with their identified natural and formal supports to direct case planning.

Managing/supervising clinical staffCrisis Management ~ On call supervision servicesWeekly supervision of staff/ Weekly case reviewWorking in partnership with probation officers and schools to assure the best outcomes for juveniles on probationAttending meetings with the juvenile at school/court/ or other organizationsParticipating in DCS case planning ~Assisting with the development of long and short term goalsWriting and Reviewing Individual Treatment Plans, Transition Plans andData/Progress ReportsDeveloping/maintaining rapport with staff, clients, client families; contracting agenciesMentoring Youth/Substance Abuse Education/ Life Skills Training/ FamilyCounseling/Referrals for treatmentNetworking with area social service agencies/organizationsCPR & First Aid Instruction/Certification for agency staff

Teaching independent living skills to clients with disabilitiesSupervising and training direct care staff ~ residential-based habilitation trainers ~ QMRPsAssisting with goal setting for department; staff & clientsArranging and conducting Interdisciplinary Team MeetingsWriting Individual Progress Plans and Data/Progress ReportsInsuring all services; documentation; client homes in compliance with Medicaid certification & agency standardsConducting charts audits, home inspections, & consumer satisfaction surveysDeveloping/maintaining rapport with staff, clients, client families & case managersMonitoring client progress and satisfaction ~ Advocating for clientsDeveloping & implementing corrective action plans ~ staff & clientNetworking with area social service agencies