Thach Tran Email & Phone Number

Melbourne, Victoria, Australia

• Monitor and manage internal assurance activities relating to Employer Portal• Identify and implement process improvements to enhance on internal assurance activities• Review and analyse Employer Portal issues customers have encountered and to provide solutions• Identifying issues with Employer Portal and liaising with relevant stakeholders to resolve the issue• Operational support to internal teams• Provide BVT support relating to Employer Portal

Docklands, Victoria, Australia

• Management of email enquiries for Online Services• Access maintenance and troubleshooting issues relating to GreenID• Reconciling Investment Switches for Administered Funds• Reconciling Superstream Contributions for Administered Funds• Conduct verification testing following the deployment of changes to supported products • Investigate and resolve issues for supported products• Liaise with internal and external stakeholders to resolve production issues• Escalate issues to ensure resolution in a timely manner• Monthly reporting

Docklands, Victoria

• Analysing data to determine if data meets requirements • Email Processing Teams to investigate data to ensure if it has been processed correctly, or requiring further investigation• Providing feedback to Team Leader and Senior for additional staff training• Monthly reporting to direct managers• Report on issues that was identified from Data Integrity reports• Provide support to team in the day to day management of completion of all tasks• Report on training needs for teams

Docklands, Victoria

• Quality checking correspondences and refund request• Handling urgent escalations and investigations• Updating spreadsheets according to new processes• Providing training for work colleagues• Providing work allocations for staff members• Providing evidence for audit purposes

Melbourne, Australia

• Registering new employer accounts submitted via the superfund’s website• Processing of superannuation contributions• Contacting employers/members in relation to outstanding issues• Enquiring with Superannuation Clearing Houses in relation to payments received• Investigating payments received with no details provided• Refunding payments that don’t meet superannuation requirements• Responding to clients enquiries• Distributing tasks to work colleagues

Melbourne, Australia

• Investigating duplicate employer accounts that prevented the superannuation payment from loading automatically onto the administration platform• Processing of superannuation contributions• Investigating members payments that did not load onto the administration platform automatically• Contacting employers/members in relation to outstanding issues• Preparing paperwork to refund payments• Updating procedure notes, letters and e-mail templates• Updating data-cleansing reports• Quality control work colleagues correspondences and work items processed• Providing staff feedback• Responding to customer email enquiries

Melbourne, Australia

• Action requests from other departments• Action email requests from employers ie. technical issues, missing information provided, superannuation adjustments and etc.• Identify and implement new process improvements• Updating procedure notes• Generating electronic/paper mail merge to employers for no payments received• Update and maintain Work Management System• Allocating and managing workload• Following up with employers in relation to superannuation contributions submitted via Employer Supersite (online employer portal used to submit superannuation contributions)• Providing training• Record and updating volume statistics• Conducted outbound calls when necessary whilst adhering to security and privacy measures• Handling cases and investigations on an employer/members’ account where required

Melbourne, Australia

• Organising, archiving and retrieving documents• Contacting employers/members in relation to outstanding issues• Processing superannuation contribution• Updating of member and employer database

Melbourne, Australia

• Mail collection and distribution to all business departments• Organizing local and interstate couriers