Thach Tran Email & Phone Number

Melbourne, Victoria, Australia

• Monitor and manage internal assurance activities relating to Employer Portal
• Identify and implement process improvements to enhance on internal assurance activities
• Review and analyse Employer Portal issues customers have encountered and to provide solutions
• Identifying issues with Employer Portal and liaising with relevant stakeholders to resolve the issue
• Operational support to internal teams
• Provide BVT support relating to Employer Portal

Docklands, Victoria, Australia

• Management of email enquiries for Online Services
• Access maintenance and troubleshooting issues relating to GreenID
• Reconciling Investment Switches for Administered Funds
• Reconciling Superstream Contributions for Administered Funds
• Conduct verification testing following the deployment of changes to supported products
• Investigate and resolve issues for supported products

Docklands, Victoria

• Analysing data to determine if data meets requirements
• Email Processing Teams to investigate data to ensure if it has been processed correctly, or requiring further investigation
• Providing feedback to Team Leader and Senior for additional staff training
• Monthly reporting to direct managers
• Report on issues that was identified from Data Integrity reports
• Provide support to team in the day to day management of completion of all tasks

Docklands, Victoria

• Quality checking correspondences and refund request
• Handling urgent escalations and investigations
• Updating spreadsheets according to new processes
• Providing training for work colleagues
• Providing work allocations for staff members
• Providing evidence for audit purposes

Melbourne, Australia

• Registering new employer accounts submitted via the superfund’s website
• Processing of superannuation contributions
• Contacting employers/members in relation to outstanding issues
• Enquiring with Superannuation Clearing Houses in relation to payments received
• Investigating payments received with no details provided
• Refunding payments that don’t meet superannuation requirements

Melbourne, Australia

• Investigating duplicate employer accounts that prevented the superannuation payment from loading automatically onto the administration platform
• Processing of superannuation contributions
• Investigating members payments that did not load onto the administration platform automatically
• Contacting employers/members in relation to outstanding issues
• Preparing paperwork to refund payments
• Updating procedure notes, letters and e-mail templates

Melbourne, Australia

• Action requests from other departments
• Action email requests from employers ie. technical issues, missing information provided, superannuation adjustments and etc.
• Identify and implement new process improvements
• Updating procedure notes
• Generating electronic/paper mail merge to employers for no payments received
• Update and maintain Work Management System

Melbourne, Australia

• Organising, archiving and retrieving documents
• Contacting employers/members in relation to outstanding issues
• Processing superannuation contribution
• Updating of member and employer database

Melbourne, Australia

• Mail collection and distribution to all business departments
• Organizing local and interstate couriers