• Overseeing daily operations at Kajun Chicken, ensuring seamless service delivery and operational efficiency.• Developing employee schedules, providing comprehensive training to enhance team performance.• Maintaining exceptional cleanliness standards, ensuring compliance with health and safety regulations.• Managing inventory levels, coordinated with suppliers, and optimized stock control processes.

1. Responsible for crafting employee work schedules for the smooth functioning of the store.2. Efficiently managing inventory orders to maintain stock levels. 3. Appropriately addressing and resolving customer complaints to ensure a positive dining experience. 4. Accurate processing of sales entry and payroll management.5. Making sure the workplace environment is clean and organised.maintain a clean and organised. 6. Overseeing the closing procedures, ensuring the secure closure of the POS system and the cash till. 7. Training and leading the new employees as per the company standards.

• Provide exceptional customer service by greeting and welcoming guests, assisting with inquiries, and ensuring a positive dining experience.• Receive and accurately record over 100 customer orders during my shift, whether in-person, over the phone, or via online platforms.• Cooking chicken, tenders, fillets, preparing sandwiches, wraps, batters, gravy, mashed potatoes andbiscuits, putting in and taking out vat, and oil filtering.• Ensure that customer orders are entered correctly and transmitted to the kitchen or bar staff accurately,paying attention to any special requests or modifications.• Handle cash, credit card transactions, or digital payment methods, accurately calculating bills andproviding customers with receipts.• Maintain accurate sales records, including tracking individual sales, recording customer feedback, and reporting any trends or issues to management.• Always demonstrate professionalism and a positive attitude, representing the restaurant in aprofessional and customer-focused manner.

• Assisting clients with proper information of phone plans and latest phone features.•Assisting customers in choosing their plan of choice from the providers like Rogers, Freedom, Fido and Chatr.• Sales entry and proper cash till management• Opening and closing the store• Attending calls and provide appropriate details to the customers seeking information• Implementing market plans and using the art of upselling to convince customers to buy plans that generate value for the company

Achieved an overall IELTS score of 8 bands (L: 8.5, S: 7.5, R: 8.0, W: 7.0), demonstrating strong proficiency andunderstanding of the exam.Developed and implemented lesson plans tailored to individual student needs, focusing on the four key IELTS areas:Listening, Reading, Writing, and Speaking.Conducted mock exams and practice tests to assess student progress and identify areas for improvement.Conducted speaking tests to evaluate and enhance students' fluency, coherence, and pronunciation.Offered guidance on exam techniques, time management, and effective study habits.Provided one-on-one tutoring sessions to address specific challenges and personalize instruction.

• Welcomed and greeted clients as they arrived at the office, creating a positive and friendlyatmosphere.• Responded to over 50 customer enquiries a day demonstrating extraordinary customer serviceskills.• Assisted with general administrative tasks, including photocopying, filing, scanning documents, andmaintaining office supplies.• Maintained client records and databases, ensuring all information is updated and stored securely.• Handled client payments, issue receipts, and maintained accurate records of financial transactions.• Addressed client concerns, complaints, or issues promptly and professionally. Sought assistancefrom supervisors or relevant staff members to resolve complex or escalated matters.