Tarlochan Bath Ba (Hons), Mcipd, Iosh Email & Phone Number

West Midlands, England, United Kingdom

Operations Support Director (Aug 2022 – Present)Veezu is the fastest-growing taxi and private hire technology platform with over 8000 active driver partners, providing on-demand mobility services that support hyper-local communities.Key Achievements:ESG Targets & Utility Cost Savings: Achieved 55% of ESG targets to date, aiming for 65% by December 2024. Streamlined utilities by consolidating 100% green gas and electricity supply into one system, reducing costs from 38 pence per kilowatt-hour to 28 pence, saving over £500,000.Revenue Growth & Digital Transformation: Secured free investment with capital X for EV infrastructure, including ultra-rapid fast chargers, creating additional revenue streams. Increased business revenue from £300K to £600K through new products and services like Clean Car Club and My Post Low Pay.Responsibilities:•Implemented an EV employer salary sacrifice scheme.•Led digital transformation, enhancing metering across sites for effective cost management.•Introduced a recycling scheme, achieving 32% recycling within 12 months.•Developed phase three reporting frameworks for environmental governance compliance.•Facilitated solar power generation, improving environmental footprint and reducing grid reliance.•Improved hybrid vehicle percentage in the fleet from 40% to 46% and EV driver partner vehicles from 58% to 68% within 12 months.•Developed and executed strategies for stakeholder management, driver partner engagement, and acquisition growth.•Maximized fleet utilization rates and conducted regular system audits to ensure compliance.•Designed and managed a team dedicated to driver partner engagement, promoting productivity and continuous improvement.•Maintained the highest standards of Health & Safety and quality, ensuring full compliance and resolving complaints through a 360-degree feedback loop.•Managed P&L for the North and Midlands, ensuring year-on-year EBITDA growth.

Birmingham, United Kingdom

• Promoted to this senior role with responsibility for operational performance and the Field Management Team. • Acted as the key communication link between the Field Team (CDMs) and Area Managers to achieve targets.• Ensured the cost efficiency of the courier network was maximised in order to maintain professional standards. • Took responsibility and further improved both the company’s and third-party contractual / performance standards.• Attended the annual meeting with the CEO and his direct reports to report on operational management plans. • Managed costs on a daily basis and controlled the regional budget relating to courier fees, contractor spends, ad hoc payments, team expenses and overrides. Achieved one of the lowest CPUs in the Hermes business. • Supervised and led the division in the absence of the divisional manager including taking responsibility for the senior managers in areas such as Nottingham, Birmingham and Coventry. • Managed a multi-disciplinary team of 18 direct reports in a large site in Birmingham including two senior managers. • Coordinated the strategic plans for sourcing new sites and managing the transition plans including moving rounds.• Managed the recruitment of Field Managers (CDMs) and coached and developed managers by conducting regular workshops to review performance; created action plans designed to improve operational performance.

Birmingham, United Kingdom

• Oversaw the regional planning requirements to ensure delivery of service in a co- ordinated approach. • Improved courier recruitment by analysing the courier turnover and identifying opportunities for improvement. • Created capacity for seasonal peaks by opening new delivery units and moving rounds into different locations.• Provided regular reports on activities and performance to the Divisional Managers and other regional Managers. • Developed training to improve operations by coaching the team and delivering code of conduct training.

Birmingham, United Kingdom

• Assisted the regional managers with preparing reports relating to performance and regulatory compliance.• Drove measurable improvements in the couriers’ delivery service and ETA.• Carried out regular reviews of MI trends and contacted couriers who were not achieving the required standards. • Supported the regional managers and field managers by identifying underperforming couriers. • Reduced the number of issues and resolved client queries by working with the couriers and the field managers.

Birmingham, United Kingdom

• Coordinated the recruitment of self-employed couriers to ensure that all customers’ requirements were met. • Nominated and subsequently announced as the winner of the most improved region in 2015. (Team award) • Followed up and managed all outstanding issues to ensure that customers’ expectations were fully met.• Created a pipeline of couriers to meet the headcount requirements and minimised risk from increased volumes.• Planned for contingencies in order to minimise business risk and ensure the achievement of targets,

Birmingham, United Kingdom

• Managed the training programme for over 600 trainees with responsibility for a £1.7 million training budget. • Nominated and winner for the Training Team of the Year for 2013 for The British Accountancy Awards.• Nominated by ACCA for the Individual Excellence awards for the Training Manager of the year for 2011 & 2012 for The British Accountancy Awards for my dedication to training and talent management.• Managed the reward process and the succession planning twice a year reporting directly to the HR director.

•Achievements delivering government funded training programmes and making efficiencies of £50,000 nationally by working with schools and building strong relationships obtaining scholarships and responsible for building our attraction strategy. I have designed and developed the talent management and recruitment pipeline which has increased recruitment team to select from larger talent pool by working with institutes and universities and schools.•I have achieved accreditations from the ICAEW & ACCA for in-house training procedures for reducing waste and ensuring the process are efficient and fit for purpose for the business.•My main responsibility is to manage the training programme with over 600 graduates and apprentices and staff members with a responsibility of 1.7 million budget. Day to day management of all service lines to ensure the budget is managed and the succession plans are delivered according to our forecast.•Responsible for reviewing HR policy and processes including training contracts ensuring compliance with the relevant institutions by working with our HR department. •Responsible for designing and managing strategically the reward process and the succession planning twice a year reporting directly to the HR director. Managing the performance development rewards by advising on market salaries and benchmarking to allow the HR director to make the strategic decisions on rewards. •I have the experience of working with senior managers and the ability to influence and coach senior business leaders. I have been responsible to manage senior relationships internal and external. •I designed and implemented the performance management reporting guidelines for HR to manage the process for underperforming staff I delivered this by drafting the guidance notes for the performance management process.

Wolverhampton, United Kingdom

•Managed the comprehensive corporate and legislative training course delivery for Tarmac Ltd for eight thousand employees in the UK by managing a team of seven employees directly. •Strategically planning over two hundred courses for management and operational employees including Health and safety compliance including IOSH, NEBOSH, mobile plant •Responsible for supervising seven training administrators and setting teams objectives and measuring performance of my team.•Experienced in producing training forecast expenditure and examining budgets against actual spend •Responsibility for managing the 5.2 million budget for learning and development.•Experience of using SAP and selected as a SAP supervisor and taking part in the special interest group (SIG) and designing course outlines and delivering training to meet the job competencies including SAP.•Provided coaching and delivering first line management programmes for the business. •Responsible tailoring course design requirements of the training delivery with external providers and promoted and managed the NVQ programmes such as SHE NVQs. •I have designed and produced a national training directory which includes policies and procedures in accordance with legislative changes for the business including internal and external courses including soft skills. •Responsible for monitoring the external providers to encourage evaluation of courses to measure the learning experience •Responsible for monitoring and evaluating training plans with the UK training team and reporting to the UK training team and UK operations team•Assisting regional training advisors with relevant courses and guidance and management reports. •Responsible for analysing training needs matrix to identify training needs trends and to identify possible solutions and delivery. •Managing the performance management process (PC&DR) for Tarmac

Norcross

•Provided health, identification, and employment references checks. •Participate in grievances and disciplinary procedures and experienced taking notes. •Preparing employee contracts and terms and conditions.•Managed the whole recruitment and selection process by developing migration plans using Microsoft Project for the transfer for the whole department to Falkirk. •Project management by maximizing efficiency to add value to the organisation. The project achieved this by recording all the management checks on a large computer database.•Organising training needs analysis project involving interviewing 80 - 120 of employees to identify training and development requirements concerning the future of employees within the HR centre. This project required me to analyse the skills gap for departments in order to outline possible training solutions to fill job competencies. •Responsible for conducting inductions for new starters at the DWP and introduced an evaluation feedback form •Preparation of management reports and management information by producing a management check guide for all the five HR service centres while working in the Governance Team.•I helped manage financial budgets for the Governance Team and communicated with senior management.

Bachelor'S Degree, Human Resources With Gradate Cipd, 2.1

Ba (Hons) Human Resource Management, Hr

•Degree classification awarded 2:1 •Graduate membership of The Chartered Institute of Personnel and Development (CIPD)

Gnvq Advanced Business And Finance With Additional Six Units Modules Including Accounting, Business

•Awarded Distinction

Education record

Six GCSES at grade C