Successfully led and stabilized operations during the COVID-19 pandemic, rebuilding business confidence in its aftermath. Expertly managed all commercial aspects of hotel operations, achieving enhanced profitability and guest satisfaction.Hotel closure mid-April 2023 due to owner decision to renovate building and sell off individual rooms as apartments.

Recruited to lead the revitalization of a key entertainment, foodie and community destination venue in Canberra. The primary focus was on refreshing the business model to enhance overall performance. Key responsibilities included identifying and implementing new revenue streams, expanding the venue’s event offerings, and improving both the quality of food and service efficiencies. Successfully led initiatives aimed at increasing customer engagement, streamlining operations, and driving growth in both revenue and reputation within the market.

As a key player in the transformation of Rydges Lakeside Canberra to QT Canberra, I was tasked with elevating the brand experience to unprecedented levels in the region. My role involved spearheading the pre-opening process and implementing strategies to exceed financial targets, resulting in record-breaking results from 2014 to 2018. Through my efforts, QT Canberra garnered national and local recognition, including prestigious awards such as a chefs hat for Capitol Bar & Grill, AHA National Award for best bar in Australia, and personal accolades such as AHA Member of the Year for service to the ACT region.

As the Owner of The Carrington Inn, I successfully led a team in running a thriving boutique hotel with a top-rated restaurant and conference facilities. I managed operations, staff training, and customer relations to deliver exceptional service and achieve industry recognition for excellence.

General Manager positions held at Rydges Perth (245 rooms), Rydges Eagle Hawk Resort Canberra (151 rooms) and Rydges Plaza Cairns (101 rooms).Cluster General Manager - Australian Hotels Trust - Rydges Eagle Hawk Resort & Rydges Wollongong from March 2008 to March 2009.Responsibilities:• Growth in profit and Food & Beverage revenue and earnings.• A high standard of service quality and employee development.• The physical presentation of the hotel, fully maximising the return on assets.• Managing the development and execution of marketing plans and yield management efforts to maximise revenue generation for REV PAR and occupancy levels.• Owner relationship and asset management.• Creating a positive and productive work environment.• Maintaining and growing a strong relationship with clients, customers, owners and industry bodies.• Determining appropriate expansion opportunities for company that achieve earnings growth whilst minimising risk.

Responsibilities:• Responsible for the day to day running of a 201 room hotel.• Assist the Area General Manager in maximising the profitability of the business.• To provide leadership to all hotel personnel.• Overseeing the outlet managers in the achievement of their responsibilities.• Maintaining a hands on approach to the co-ordination of all departments.• Guiding and developing the management skills of the outlet managers.• Monitoring of expenditure in all areas to ensure budgeted targets met.• Formulation and execution of strategies to increase revenue and earnings.• Preparation of yearly Business Plan.• Development of promotional activities and programs for the various F&B outlets.

Responsibilities:• Responsible for the day to day operations and food & beverage catering to a fleet of 14 Sailing Catamarans, Motorised Catamarans, Streamlined Cruising Vessels and High Speed Executive Rockets.• Catering from 2 to 700 guests for Private Charters, special events, scheduled lunch and dinner cruises on Sydney Harbour.

Responsibilities:• Responsible for the day to day functions of the Food and Beverage outlets.• Overseeing the outlet managers in the achievement of their responsibilities.• The production of revenue forecasts and rosters for the F&B outlets.• Preparation of annual departmental Business Plan.• Monitoring the day to day provision of quality customer service in all outlets.• Recruitment of new personnel for the Food and Beverage outlets.• Carrying out of regular performance reviews.• Development of promotional activities and programs for the various F&B outlets.

Bobby McGee's Entertainment Lounge was an institution in Melbourne in the 90's that successfully operated for nearly 13 years. With it's amazing décor and 3D themeing of a bygone era, it still blows people away today when they enter the room. • Responsible for the day to day operation of this Melbourne institution with a capacity of 550 guests with three bars all themed.• Managing the development and execution of an active marketing and promotional plan.• Maintaining and growing a strong relationship with guests as the ‘face’ of the venue.• Responsible for the Financial Management of the business including forecasting and reporting.