Matthew Tarpinian Email & Phone Number

Stockholm, Stockholm County, Sweden

At Roughly Right I implemented and use modern sales tools including a Pipedrive-based CRM solution and standardized sales processes. I help organizations to implement powerful time tracking, forecast and revenue planning, and project management capabilities.-Migrated sales processes to Pipedrive CRM and created sales stack.-Supported colleagues in updating web pages by managing content in CMS and translating to English.-Worked directly with clients to implement Roughly Right and provide ongoing support.

Stockholm, Stockholm County, Sweden

Created data driven reports of recommendations to relevant stakeholders. Used Extract Transform Load (ETL) in SQL (Redshift) and Qliksense to create dashboards that answered business questions. Produced useful data in SQL to help colleagues and stakeholders with specific questions.-Identified millions of SEK in additional operational costs by designing a business intelligence dashboard to measure merchants and create opportunities for improvement.-Investigated causes of merchant drop off during onboarding process to Klarna and proposed solutions based on analysis.-Proposed savings of 5% in support errands by developing reports on key improvements to product teams in Merchant space including Orders team and Payouts team.-Became expert on merchant-consumer dispute process in order to support colleagues with their data needs in this area.

Stockholm, Stockholm County, Sweden

I supported 50 escalated merchant inquires and proactively administered delivery of various trainings to over five colleagues as per set requirements and guidelines. I directed analyzation of team's errand types and successfully utilized insights to priorities team trainings activities. I efficiently provided feedback fromsupport agent perspective and led evaluation by liaising with various agentsto develop and execute innovative ideas.-Efficiently performed as merchant support representative for a "task force" to improve one of interfaces Klarna's merchants utilized for managing orders.-Delivered exceptional training sessions for all other teams to enhance team performance and company productivity.-Directed Implementation of major project to assist in leading transition of "1st line" team in house from an outside vendor along with assisting in trainingnew hires regarding supervision of both lines.-Merged 1st and 2nd line routines and processes together along with analyzing company's most frequent errands and prioritized all in training with new hires as per requirements.

Stockholm, Stockholm County, Sweden

Janesville/Beloit, Wisconsin Area

-Consistently exceeded production and quality standards-Used documentation to independently solve members' inquiries-Part of award-winning member services department

- Served as office assistant in office of residential life- Assisted students in navigating housing questions and requests- Independently solved resident requests and problems with and without supervisor support- Reported to director of Residential Life

- Ensured patron and facility safety- Handled opening and closing duties including chemical testing logs

- Managed safety and wellbeing of up to 30 residents- Implemented a variety of programs and initiatives, in teams and individually- Completed administrative tasks in a timely and efficient manner- Problem-solved a variety of community issues independently and with support of supervisor

- Supported hosts of conferences and events of up to 400 people including accommodations, technical support of audio/visual equipment, and logistics- Prepared and inspected residence halls in preparation for fall semester- Inventoried all furniture in common areas, identified necessary upgrades and replacements

- Led team of four lifeguards at community pool- Ensured safety and comfort of up to 500 daily patrons- Managed opening/closing, customer complaints, and POS system for admissions

- One on one tutor for native Spanish speaker- Planned and instructed semi-weekly lessons- Assisted student with job application

Stoughton, Wi

- Interacted with customers, performed transactions - Supportive roles including bagging groceries, gathering carts, and performing minor maintenance- Developed customer service skills

- Student-run paper- Develop and maintain advertising customers- Design and publish ads, invoice and receive ad fees, maintained cash accounts- Normal Staff Writer duties

Bachelor Of Arts (B.A.), Economics

Activities and Societies: Varsity Swimming (Captain), Student Athlete Advisory Committee, Chamber Singers, Boating club

Education record

Activities and Societies: Student Senate, Varsity Swim, Varsity Lacrosse, Jazz band, Concert choir