Lead development of customer success strategies, SOPs, and workflows for SaaS & e-commerce high-growth startup, overseeing MVP product planning, implementation, management and scaling. Manage US and BPO Customer Success teams, cultivating relationships with SMB & Enterprise B2B clients through detailed customer advocacy. Scope expansion requirements, conduct A/B testing, and facilitate project implementations for growth. Build and retain client relationships through team leadership initiatives and continuous training, improving service metrics and reporting weekly through collaboration with executive team. Manage CSM database, create & maintain onboarding workflows, and develop playbooks for internal team success. Conduct project research and coordinate activities & strategies with cross-functional teams for complex client SaaS solutions.

Managed SMB & Enterprise portfolios, serving as client advocate, main escalation point for sales & customer service departments, and product issue manager. Communicated product benefits, recommended solutions aligned with customer goals, and achieved a 96% year-over-year client retention rate. Accelerated product adoption, minimized churn through strategy and training initiatives, and built upsell pipelines based on market research and lead generation tools. Cross-functional collaboration overvarious departments in a SaaS startup space to enhance produc.based on VOC

Led meticulous management of regional accounts in the oil & gas industry, focusing on business development, expansion, and contract renewal to ensure client satisfaction. Enhanced brand recognition through strategic website management, SEO oversight, social media orchestration, and impactful event coordination. Cultivated relationships and scoped prospective B2B Enterprise Clients, identifying opportunities for current sales and future expansions. Demonstrated commitment to excellence by leveraging strategic initiatives to enhance client satisfaction, expand business relationships, and amplify the brand's digital presence through digital marketing.

Co-Led a dynamic floral design team of 12, managing retail operations and enterprise B2B accounts, while fostering community relations. Leveraged creative expertise to increase profit margins and brand recognition. Demonstrated ownership of sales processes for streamlined operations. My multifaceted role at Country Elegance Florists significantly enhanced company growth and market presence.

Agribusiness entrepreneur managing a team of employees for B2C agriculture harvesting and sales operations & customer experience support. Lead daily business operations including crop planning, rotation, harvesting and soil quality. Business process to include data entry, payroll, community networking, marketing and more. Control company budget and planning, leadership and coaching for a team of 10 for premier customer service and agriculture sales execution. Build brand awareness through networking and community events including volunteer work, fundraisers, and more. Build relationships in CPG and wholesale direct sales, craft consumer sales and retail outlets, plan crop rotations, crop demand and crop maintenance cycles. Test soil & plan for sustainability and efficient crop yields.