Tarryn Watkin Email & Phone Number

Tarryn Watkin is a 🌟 Head of Customer Success | Professional SaaS and Service-Based Industries 🌟 at Smore. Colleagues describe them as "I had the pleasure of working closely with Tarryn during her time at Smore, where she consistently proved herself to be an incredibly hard-working, dedicated, and inspiring leader in customer success. Tarryn joined Smore as a Sales Account Executive and later transitioned into a Customer Success Manager role, excelling in both positions. Her outstanding performance and natural leadership abilities made her the clear choice to lead our customer success team. As Customer Success Director, Tarryn brought remarkable energy and expertise to managing a growing team of talented professionals, fostering a collaborative and high-performing team dynamic. One of Tarryn's many strengths is her ability to bridge cultures and time zones, effectively managing both Israeli and American global teams. She worked seamlessly with cross-functional partners in product and engineering, driving product adoption and championing feedback to shape the product roadmap. Tarryn also spearheaded numerous initiatives to drive retention and ensure predictable revenue growth. She leveraged our CRM to strategically map the renewal pipeline, preparing her team for renewal conversations months in advance. This proactive approach ensured we were always well-prepared and positioned for a predictable and successful revenue year. Tarryn also meticulously tracked our Net Revenue Retention (NRR) monthly and annually, ensuring we consistently reached our goal of 200% year-over-year growth. Additionally, Tarryn crafted and executed engaging client campaigns to maintain consistent engagement throughout the year. She played a pivotal role in building and optimizing the customer success journey, creating intentional touchpoints at every stage to drive satisfaction, renewal, and advocacy. At Smore’s conferences, Tarryn was an invaluable presence. Whether generating leads at the booth or strengthening relationships with current customers, she demonstrated a unique ability to turn every interaction into an opportunity for growth and loyalty. All our clients loved Tarryn and would stop by the booth just to say hi! Tarryn is a strategic thinker, an exceptional project manager, and a collaborative partner who prioritizes customer success while achieving impressive results for the business. She embodies the qualities of a true leader and has left a lasting impact on the team and the organization. I am confident that Tarryn will continue to excel in her career and make meaningful contributions wherever she goes. Any team would be lucky to have her!"

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  Ruppin Academic Center

  Behavioral Sciences