Terrence Artis Email & Phone Number

Establish and implement short and long range departmental goals, objectives, policies and operating procedures.• Oversee and modify for optimum efficiency and effectiveness the financial processes and supporting information systems of the business including budgeting, forecasting, and financial reporting.• Provide general supervision and management of the day-to-day financial affairs of the company.• Develop and direct the implementation of strategic business and/or operational plans, projects, programs and systems.• Supervise and mentor the department staff and make changes as needed to develop the strength of the team.

Officiate at sporting events, games, or competitions, to maintain standards of play and to ensure that game rules are observed. Judge performances in sporting competitions in order to award points, impose scoring penalties, and determine results. • Ga College Instructional League• Marquis Grissom Classic• Brian McCann Wood bat Classic• USSSA World Series• USSSA Regional Tournaments• Triple Crowne Tournaments• MAYFL Football Association• Georgia Extreme Football League• Various Turkey Bowls throughout the state of Georgia• Assistant Baseball coach at Cameron Academy

Georgia

Provide patient safety by ensuring that Agents are following established Scheduling Guidelines, Organizations Policies and Procedures, Standards of Care and Regulatory Agencies Standards. Ensures that patient calls are managed by Appointment Schedulers in a manner and time that maximizes customer satisfaction and minimizes risk exposure.Ensures that Agents are working within the scope of Appointment settings.Demonstrate strong clinical knowledge, judgement and competency skills.Ensures that telephone access and service standards are met and sustainedResponds to formal (Member Services) and informal (Quality Improvement Concern form) member concerns raised by patients, providers and others in a timely manner.Participates in Call Center Quality Improvement Program to include call management, nursing documentation, customer service skills and quality of KP On - Line advice responses.Understands, Interprets and acts on statistical measurements of individual and Call Center performanceAccepts calls from patients for appointment scheduling and documents the same all calls appropriately.Responds to emergencies according to Call Center and organizational policies and proceduresContributes to the development, review and recommendation for changes to the Appointment Guidelines and Kaiser Permanente Policies and Procedures.Participates in the hiring of qualified, competent and appropriately licensed (when applicable) staffDevelops monthly work schedule for all Call Center Appointment Scheduling Agents.Participates in annual review of staff performance utilizing the Performance Development ProcessParticipates in the orientation and training of new hires and the ongoing coaching and mentoring of incumbent staffModels and reinforces ethical behavior in self and others; shows consistency in words and action; conducts business with honesty; maintains confidences; admits mistakes.

Norcross, Ga

Facilitates resolution of highest level of escalated or sensitive customer complaints through verbal or written contact with customer with broad use of discretion.Support, mentor and coach team members to provide functional guidance to less experienced Customer Service Specialists. Drive professional business communication and on-going interaction with Customer Service Supervisor.Understand, evaluate and make recommendations concerning customer needs of Tier 3 team members.Second level Quality Control of customer adjustments.Recommends operational improvements.Develop and maintain ongoing department training of current team members and new hires. Drive professional business communication and on-going cross functional interaction between the customer, Client Relationship Manager, Implementation, Cross border and Domestic teams, Commercial, Accounts Receivable, USPS Integration, and Solutions departments to deliver an excellent level of customer service. Participate in customer reporting; Quarterly Business Review (QBR) and National Postal Forum (NPF) creation, Dashboards, Revenue, and Ad-hoc Reporting.Follow-up on issue resolution and report outcomes to Sales team. Investigate, calculate and review adjustments initiated by internal and external customers. Create and manage customer specific SOPs as well as document customer specific processes.Utilize DHLGM systems and interface with mail terminal personnel to developrecommendations to address account issues. Participate on customer calls and new and/or existing account set up with Implementation, Sales, Operations, IT, and Solutions.Proactively identify potential issues within existing accounts and drive solutions independently, by monitoring daily activities of accounts to understand, in advance, potential issues related to processing, delivery, billing and reporting.

Smyrna

Answer consumer phone calls. Respond to urgent consumer concerns by providing the appropriate response or by directing the consumer to the appropriate contact. Manage the shipments of replacement products to consumers.•Communication with warehouse on warranty replacement order status. Packing and mailing product for Urgent consumer issues that need immediate action. Enter and manage Sales sample orders. Replenishment and organization of Sample Room. Assist the Operations and Accounting teams with Freight Claims investigations. General Office Support•Manage and order office supplies Manage incoming and outgoing mail Handle all primary incoming phone calls Ad hoc reporting and analysis.

Mableton, Ga

Verifies products using item numbers, descriptions, and quantity. Packs items using warehouse specifications. Performs to specify productivity and quality expectations. Process shipping exceptions, such as FedEx, consignee billing, international, US mail, etc.In order to meet customer service requirements, I’ve been temporarily re-assigned to other warehouse functions. Participates in special projects and performs additional duties as required.

Norcross, Ga

Provide timely follow-up to client inquiries.Maintain positive relations with corporate clients by meeting their expectations.Provide website usage training to existing clients.Provide feedback to clients to help increase interest from qualified applicants.Work with sales force to build and maintain positive client relations.Assist sales force in identifying up-sell opportunities.Ensure clients receive sufficient number of applications.Evaluate and modify job posting content to maximize relevant exposure.Educate clients on how to use products to their maximum benefit, encourage product usage/consumption, and promote additional products that will benefit the customerAnalyze product performance interpreting Business Intelligence reports and dashboards coaching clients on improvement suggestions.Perform client engagement audits through B2B customer lifecycle reviews. Provide updates to the CRM (Client Relationship Management) database as required inventory queuing via contact channels.Maintain the highest degree of customer satisfaction by providing service requests (Planned or Unplanned) are performed in a timely and efficient manner.Knowledge of customer ATS systems

Interact via telephone, fax, email, and face-to-face with other Traffic Team, Product Management, Sales, Account Managers, DART Enterprise systems support, Dealer Services and other internal teams as applicable Territorial Sales forecasting for the Southeast region.Manage existing customer base, assess their needs and offer solutions that will increase their sales, prospect and develop new business relations through positive customer care Enhance client Sales and consulting position responsible for developing relationships with independent and franchise automotive dealers, assessing their Internet needs and offering solutions that will increase their sales. Work with the Traffic Analyst to meet the needs of clients for managing inventory from proposal through campaign execution. This role requires an understanding of AutoTrader.com site inventory. Producing and formatting reports and helping others to develop operational reporting as necessary.

Primary function is to call on new and existing Peachtree Software customers to offer products and services.A consultative sales approach, I have the knowledge to use open and close-ended questions to uncover the customer needs.Consistently exceed weekly sales goals, using extraordinary selling skills to exceed sales quotas and understanding customer needs and meeting expectations.Work closely with management and team members to establish guidelines for new sales promotions.

A historical technology company that expands internationally to serve the technology needs of a variety of customer settings. Supplying needs that range from hardware, software and total solution packages.; Responsible for generating $18M in annual revenue through use of relationship management, product marketing and consultative selling.Interface with executive level staff to position IBM products and services as best solution to generate desired business results.Manage various staffs throughout complete sales cycle to exceed customer expectations.

Shared the responsibility with the Head Athletic Trainer and the athletic coach for insuring that all athletes have had physical examinations prior to the start of any season. This may require working with and assisting the team physician or sports clinic personnel.