Provide excellent customer service and support sales growth by working with the store’s team, the sales representative, and the regional management team Promote a culture of respect, accountability, collaboration, and teamwork. Help recruit and train team members, keep them motivated, and ensure their health and well-being Manage the store budget and take the necessary steps to continuously improve financial results Ensure store compliance with operational processes and standards… Show more Provide excellent customer service and support sales growth by working with the store’s team, the sales representative, and the regional management team Promote a culture of respect, accountability, collaboration, and teamwork. Help recruit and train team members, keep them motivated, and ensure their health and well-being Manage the store budget and take the necessary steps to continuously improve financial results Ensure store compliance with operational processes and standards for both wholesale and retail sales Show less

• Direct sales and operations for the Mississauga market as well as financial management, operational performance and analysis, strategic planning and execution, distribution, fleet coordination, inventory management, vendor relations, and performance management.• Oversee operations activities for the location and execute sales strategies and promotions. • Cultivate strong customer relationships and ensure satisfaction through operational excellence.• Spearhead talent acquisition… Show more • Direct sales and operations for the Mississauga market as well as financial management, operational performance and analysis, strategic planning and execution, distribution, fleet coordination, inventory management, vendor relations, and performance management.• Oversee operations activities for the location and execute sales strategies and promotions. • Cultivate strong customer relationships and ensure satisfaction through operational excellence.• Spearhead talent acquisition, development, training, and retention of all employees and associates. • Adhere to company policies, procedures, and established processes to ensure operations efficiency.• Verify compliance with applicable government regulations and safeguard company assets and inventory.• Optimize schedule to ensure appropriate staffing levels and meet service, financial, and operational support demands while leading training programs to develop sales and operations expertise.• Collaborate with functional leadership to drive customer satisfaction and proactively resolve issues.• Evaluate local market trends, developing and executing informed strategies and initiatives to grow local market share and aggressively pursue new business opportunities.• Build strong relationships with vendors to maximize sales, contain costs, and increase profitability.• Take ownership of Profit & Loss as well as Inventory and Accounts Receivable for assigned location. Show less

• Orchestrated all leadership, financial performance, inventory management, administrative functions, process adherence, morale, and welfare of a retail location with $37 million in annualized sales.• Provided hands-on coaching and mentoring to 6 direct reports to progress within their own careers. • Established and communicated store customer service standards and best practices to Associates.• Implemented strategies with Store Manager and other ASMs to drive store sales and… Show more • Orchestrated all leadership, financial performance, inventory management, administrative functions, process adherence, morale, and welfare of a retail location with $37 million in annualized sales.• Provided hands-on coaching and mentoring to 6 direct reports to progress within their own careers. • Established and communicated store customer service standards and best practices to Associates.• Implemented strategies with Store Manager and other ASMs to drive store sales and profitability.• Supervised Associates and worked with peers and Store Manager to anticipate and solve problems, as well as plan for upcoming events, seasonal changes, and promotions. • Coached Customer Service teams by providing ongoing feedback on performance and setting team expectations to ensure team was delivering productively and adhering to customer service standards.• Regulated various P&L’s and achieved top and bottom-line sales as well as overall growth.• Optimized bays and departments to drive sales per square foot and enhance customer experience.• Demonstrated a strong capacity to translate strategic plans into profitable purchases and initiatives.• Increased productivity on the sales floor by balancing the number of associates with customer demand. Show less

• Led superior customer service, merchandising, and sales performance in assigned area while managing employees, and effectively utilized awards programs to recognize associate achievements.• Fostered a positive shopping experience for customers by greeting customers and consulting with them on projects, resolving complains, provided efficient service, and properly stocking the store.• Made key updates according to customer traffic trends and initiated action to achieve productivity… Show more • Led superior customer service, merchandising, and sales performance in assigned area while managing employees, and effectively utilized awards programs to recognize associate achievements.• Fostered a positive shopping experience for customers by greeting customers and consulting with them on projects, resolving complains, provided efficient service, and properly stocking the store.• Made key updates according to customer traffic trends and initiated action to achieve productivity goals.• Facilitated regular training, coaching, and performance assessment, and optimized schedules to pair personnel and take advantage of streamlined training opportunities.• Reached the number one ranking in Canada for the DeWalt 20 Volt launch in 2011, and successfully expanded the business by 10% in Hardware and Seasonal Departments in 2011 and 2012. Show less