Tarun Arora

Tarun Arora Email and Phone Number

Application Engineer at SolarWinds N-able @ N-able
grobbendonk, antwerpen, belgium
Tarun Arora's Location
Embrun, Ontario, Canada, Canada
Tarun Arora's Contact Details

Tarun Arora work email

Tarun Arora personal email

n/a

Tarun Arora phone numbers

About Tarun Arora

• Familiarity with Remote Monitoring and Management platforms and the ability to come up to speed on new products quickly • Proficiency with VM Ware, Hyper-V, Windows Server products, Active Directory, Windows, Linux, MacOS • Experience with Backup, Patch management, Anti-virus and Remote monitoring software and solutions• Proficient in N-Central (Patch Management, Report Manager, Security Manager, PSA, N-central Core) • Proficient in Linux and have knowledge of SQL Database and language.• Network Security: Configuration and troubleshooting.• Profound knowledge of IPS /IDS systems, AAA, network security.• Sound knowledge in network monitoring, VPN technology, firewalls.• Knowledge of Servers: DHCP and DNS Servers.• Knowledge of web servers (IIS)• Switching: Configuration of SSH, user accounts, password encryption, port-security, VLANs, VTP, etc.• Routing: Configuration of NAT and PAT, ACL (Access Control Lists).• In-depth knowledge of TCP/IP and OSI Models.• Concepts of IPv6, Frame Relay, STP, OSPF, EIGRP, RIP, etc.• Hands-on practice with WIRESHARK. • Thorough understanding of networking technologies and concepts (subnets, firewalls, ports, switches, routing and TCP/IP)• Languages: Basics of C/C++, Python.• Hands-on Practice with Microsoft Windows Server 2012 R2.• Proficiency in MS Outlook, MS Office within a MS Windows environment. • Strong written and oral communication skills • Ability to manage multiple shifting priorities and manage time effectively • Basic knowledge of PKI, Authentication, Single sign-on, Google 2FA • Experience in Salesforce, CRM. • Ability to manage and maintain service level agreements

Tarun Arora's Current Company Details
N-able

N-Able

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Application Engineer at SolarWinds N-able
grobbendonk, antwerpen, belgium
Employees:
4
Tarun Arora Work Experience Details
  • N-Able
    Application Engineer
    N-Able Feb 2023 - Present
    Ottawa, Ontario, Canada
    View
  • N-Able
    Senior Technical Support Representative
    N-Able Nov 2021 - Apr 2023
    Kanata
    View
  • N-Able
    Technical Support Specialist
    N-Able Sep 2019 - Nov 2021
    Kanata
    View
  • Kinaxis
    Service Operations Analyst
    Kinaxis May 2019 - Sep 2019
    Ottawa, Ontario, Canada
    Working with consultants, hosting partner representatives, and customer IT Specialists to provision, set up, test, and deploy customer environments.• Handle escalated cases with top tier clients, providing timely and personalized support to high priority Premier clients.• Monitoring hardware/software components of on-demand service.• Resolving problems in a timely manner while ensuring customers are kept informed of progress.• Ensuring that all aspects of customers’ Service Level Agreements and Support Agreements are fullymet.• Performing daily application administration functions for on-demand hosted customers and onpremise remote-administration customers.• Develop and present proactive system health reports.• Providing liaison and coordination activities with other departments to respond to or resolve urgentor complex customer/service problems and inquiries
    View
  • Solarwinds
    Technical Support Representative
    Solarwinds Oct 2016 - May 2019
    Kanata
    • Taking customer calls and ensuring their technical issues are resolved promptly and to their satisfaction• Working closely with SolarWinds MSP partners to develop and deploy monitoring and management solutions based on the partners service offerings and requirements• Resolving Technical issues with the Partners, executing Remote sessions• Investigating solutions for unresolved tickets• Provide telephone, email and chat support to SolarWinds MSP partners and clients• Problem identification and resolution during deployment• Triage support incidents and escalate to third line as required• Document partner issues and resolutions - KB Articles• Assist SolarWinds Partners for Multiple request: Migration, Integration and Problem solving• Active Member of Billy Project (case coordination Team Member/ Taking care of Priority Partners)• Prioritizing support issues while maintaining high customer satisfaction• Deliver Product Training to Partners within customer service skills• Creating internal documentation as required• Weekend pagers/on-call (24/7)
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  • Walmart
    Retail Associate
    Walmart Apr 2015 - Oct 2016
    Ottawa
    A Dairy Stocker properly maintains, zones, and stocks his/her assigned area, assists customers and maintains modular and feature presentations.Position Responsibilities• Following the “One Best Way” Standards of practice. • Practicing the 3 Meter Attitude. • Answering Customer calls promptly. • Answering register calls promptly. • Operating the register when needed. • Maintaining 100% in stock at all times. • Meeting Customer's needs by assisting them whenever possible. • Ensuring that department is fully stocked with merchandise and is ready for business. • Adhering to standards and policies for cold chain compliance, thermometer calibrations, temperature recording, food handling, product rotation, sell-by dates, and expiration dates. • Adhering to food safety and handling procedures and following sanitation and cleaning procedures. • Rotating stock and checking for expired products. • Zoning the department. • Ensuring the merchandise is properly signed and priced.• Maintaining all risers properly. • Maintaining modular labels. Additional Responsibilities • Adheres to all company policies and standard operating procedures. • Other responsibilities may be assigned.
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  • University Of Ottawa
    Teaching Assistant
    University Of Ottawa Apr 2015 - Dec 2015
    Ottawa, Canada Area
     Assisting undergraduate students with their class material for over a year. Taking Practical labs and assisting them in their Project works.
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  • Self
    Academic Tutor
    Self Aug 2013 - Aug 2014
    Jalandhar, Punjab, India
    Work with students to improve their skills in certain subjects.Prepare lessons, and assign and correct homework.Prepare and correct tests.Evaluate students' progress and discuss the results with students and/or their parents.Identify students' individual learning needs.Prepare invoices and receipts for students or parents.
  • Wipro
    Technical Support Specialist
    Wipro Jan 2014 - Jul 2014
    Gurgaon, India
     Taking customer calls and ensuring their technical issues are resolved promptly and to their satisfaction; Support includes using advanced troubleshooting techniques to resolve complex technical problems as well as seeking help from L2 and L3 engineering team and our partner’s engineering team, if required Providing technical training to installers and utility customers on how to use the system Work with customers’ technical staff in resolving hardware, software and networking issues Install, configure, support and maintain hardware/software in a multiple-server, network environment Diagnose and provide solutions to networks, systems, applications and security Apply operating system updates, patches and configuration changes Add, remove or update user account information, reset passwords, etc. DNS, SMTP and POP/IMAP servers’ installations and configuration. Performing daily system monitoring, repairs, recovery and backup operations.Troubleshooting of issues related to: Network Applications; Security and Firewall Issues. Network outages. Traffic congestion. VPN connection issues for remote users (all secure tunnels with client). LAN/WAN Routers and Switches configuration. Desktop, laptop, printer and mobile devices software support. Operating system and third party software. Virus issues (Redirection, Manual removal, other malwares, Rootkits) Certifications All browser and internet issues. Driver issues, Data recovery using third party software. Different application-specific issues for different clients
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  • Connect
    Technical Support Engineer
    Connect Jul 2013 - Dec 2013
    New Delhi Area, India
     Responded to client account questions, including billing and field service requests. Creating new orders to replace defective parts or request technician assistance. Accountable for troubleshooting internal routers and switches. Implemented Enterprise LAN & WAN networks. Provided customer and technical support in case of any query or technicalproblem. Day to day admin and monitoring of network use. Maintained up-to-date knowledge of all company products, service procedures, andofferings to properly assist clients. Consistently exceeded expectations for customer satisfaction and call volume.
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  • Netmax Technologies Pvt Ltd
    Technical Support Trainee
    Netmax Technologies Pvt Ltd Jun 2011 - Aug 2011
    Chandigarh Area, India
     Supported small business customers via inbound technical support calls Assisted customers having hardware, software, and networking issues. Researched client issues to resolve complaints promptly. Displayed exceptional people skills and maintained calm character during everyphone call
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Tarun Arora Skills

Ccna Ccna Security Microsoft Office Windows Network Security Voice Over Ip Cisco Routers Cisco Certified Troubleshooting Linux Telecommunications Windows Server Internet Protocol Suite Virtualization Virtual Private Network Cisco Asa Technical Support Networking C++ Security Management Cisco Systems Products Ips Dsl Eigrp Open Shortest Path First Border Gateway Protocol Multiprotocol Label Switching Secure Sockets Layer Session Initiation Protocol Customer Service Leadership Ccnp Certified Switches Firewalls Routers Operating Systems Dynamic Host Configuration Protocol Servers Domain Name System Network Administration Routing Cisco Ios Routing Protocols Sql Vlan

Tarun Arora Education Details

Frequently Asked Questions about Tarun Arora

What company does Tarun Arora work for?

Tarun Arora works for N-Able

What is Tarun Arora's role at the current company?

Tarun Arora's current role is Application Engineer at SolarWinds N-able.

What is Tarun Arora's email address?

Tarun Arora's email address is ta****@****ble.com

What is Tarun Arora's direct phone number?

Tarun Arora's direct phone number is +161327*****

What schools did Tarun Arora attend?

Tarun Arora attended University Of Ottawa, Dav Institute Of Engineering And Technology, Jalandhar.

What are some of Tarun Arora's interests?

Tarun Arora has interest in Reading About New Technologies, Troubleshooting Voip, Solving Complex Networking Problems, Reading About Networking.

What skills is Tarun Arora known for?

Tarun Arora has skills like Ccna, Ccna Security, Microsoft Office, Windows, Network Security, Voice Over Ip, Cisco Routers, Cisco Certified, Troubleshooting, Linux, Telecommunications, Windows Server.

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