Working as Team Lead Customer Experience ET MoneyMy expertise spans Mutual Funds, Capital Markets, National Pension System, Term Deposits, and various financial products. Additionally, I have valuable exposure to Fintech startups, particularly in mobile app development. My skill set also includes People Management, Regulatory and Compliance management. Roles and Responsiblities:-To deliver very high standards of customer service by handling Correspondence and queries.Work with other Operations Departments & Customer Groups to deliver quality service and support new product launches,promotions etc.-Suggest process Improvements/Changes to achieve & ensure “First Contact Resolution”.-Resolve customer complaints via phone, email, chat or social media.-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Roles and Responsibilities:Astrospeak.com-Managing and maintaining the complete website backend which includes publishing- Articles, Products, Home Page Banners, Horoscope, Expert Profile and many more.-Maintaining Company’s Social Media presence on Facebook, Twitter & Instagram. -Researching topics and developing interesting posts that will appeal to our target audience.-Responsible for all the creative and communication done across Digital & Social Media platforms.-Resolving customer complaints via phone , email or social media. Assist with placement of orders, refunds, or exchanges.Speakingtree.in-Uploading daily articles from the Speaking Tree newspaper and Economic Times.-Uploading the weekly print edition- this includes converting articles from PDFs and uploading them on the site.-Assisting social media team in campaign ideation and strategy making.

In the 4 months of Internship, there was a lot of learning with Times Internet. I worked in association with Sales Team_Speaking Tree_Times Internet. Roles and Responsibilities:-Event sales and Handling. (Have worked on International and Domestic Retreat- Cambodia Retreat & Surajkund Retreat Respectively)-Follow up sales conversations & servicing existing clients once execution begins.-Finding relevant people within organisations and set up meetings to pitch in our proposal.-Shortlisting & Building relationship with media agencies. ( Have worked on Add sales for Speaking Tree Regular

Roles and Responsibilities:-Identifying Key decision makers (CEO/CTO/HR Head) of prospects to begin sales process.-Developing different sales strategies for deal closure and successful delivery.-Creating and maintaining customer database and to understand their needs, do relevant data analysis, manage databases and ensure successful service delivery.-Responsible for generating new leads and maintaining existing clients to enhance business relations.