Tarun Chugh Email & Phone Number

New Delhi, Delhi, India

Experinece in Sales in APL : Primary Responsibilities Includes :• Achieve Commercial Revenue, Volume and Profit targets.• Widen Customer base by identifying new commodities and geographies.• Build a high performing Sales Team with a low staff turnover• Manage forecasting accuracy.• Provide key interface with APL Trades and Trade initiatives/strategy• Identify, Train and groom Talent Development succession planning• Setting up channels for market intelligence• Developing and implementing business strategies by analyzing market trends.Achievements::• Took APL from No.2 to No.1 position in reefers for last 4 years.• Retained APL at No.2(volume) position in Northern-Central region spanning across 8 states.• Lead APL Sales to contribute 75% of APLINDIALINX volume(2008) in the first year of operation. This requires extensive customer internaction, relation and presentation to sell APL’s multimodal service concept.• Converted agency offices to APL own offices to expand the market presence and to increase profitability for APL• Expanded APL’s presence in Indore market into multiple folds. Grown volume by multiple folds within a short span of 4 months.• Identified the right mix of customer in Mandideep/Nagpur to expand presence as well as to onboard lost/new businesses in line with the respective trade’s requirements• I was selected to be a team leader for promoting the features of our WEB site, making our valued customers aware of the functions & facilities available on the website for them as well as ensuring that the customers are well-versed in using the facilities provided to them. I have received awards for four running quarter and an annual award, for best performance in selling E-Products globally within the APL world i.e. I was the no. 1 E-product seller amongst all offices worldwide.

June, 2000 I was further promoted to handle Customer Service Department as Team Leader, North India. My key responsibilities area were :• Attending inbound customer queries• Customer Relationship management which included regular information flow to key accounts on the status of the shipments. Daily Process Management• Provide backup to field sales• Timely response to all external and internal customers via Email.Effective Management of customer complaints being an integral part of the Job, has greatly helped in honing my interpersonal skills & using the tools such as Daily Process Management to be proactive rather than reactive to customer complaints.

My key responsibilities included:- • To Prepare Bill of Lading• Authorised signatory to release Bill of Ladings and relevant certificates.• Ensure to release error-free and timely release of documents to customers• Proper filing of documents for future references.• Vessel Clean-up(internal process) to ensure to complete manifestation in our on-line system within two working days of vessel sailing.• Ensure to send error-free “Manifest” to minimize queries from overseas office.• Alongside my responsibilities to handle Documentation, I was supporting & liasioning with other departments such as Customer Service, Sales & Finance.• To achieve Customer Satisfaction LevelThorough knowledge of documentation is really helped me out in releasing various types of Bill of Ladings(BL) such as :• Master(original) BL• Seaway Bill• Straight BL• Two Sector BL• Switch BL• Hitchment BLThe Management promoted me as Incharge of documentation department for North India in May, 1997 basis my outstanding performance and my initiatives shown in leading from the front.

New Delhi, Delhi, India

New Delhi, Delhi, India

Gurgaon, India

Bcom(P), English, Economics, Business Studies

Till Metriculation