Tarun Kumar Email & Phone Number

Toronto, Ontario, Canada

• Integrated AI-powered chatbots leveraging AWS Lex, Lambda, and Amazon Connect, leading to a 30% decrease in response time and a 20% improvement in first contact resolution rate.
• Implemented CI/CD pipelines for provisioning database instances using AWS Code Pipeline and Jenkins and integrated AWS Code Pipeline with GitHub Action and Code commit repositories. Created Buildspec. yaml file in code.
• Automate infrastructure by developing IAC with Terraform script and AWS code deployment by creating a development group from the initial to the deployment stage using Appspec.yaml file.
• Manage high call volumes using Amazon Connect, ensuring prompt and courteous assistance to customers regarding product inquiries, billing, and technical support.
• Assist in implementing Amazon Connect features and configurations, optimizing call routing and IVR systems.
• Configuration of Ubuntu packages using tools like ifconfig2 to create bridges and routes for the system.

Waterloo, Ontario, Canada

 Performed day-to-day cloud & and infrastructure administration tasks, including software and license renewal, managing cloud services and VMs, AD, DNS, DHCP, user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, general infrastructure and user support and other.

Mississauga, Ontario, Canada

• Served as the primary point of contact for issues related to workstation hardware and software, troubleshooting and resolving 80 tickets weekly.
• Tracked, supported, analyzed, and verified features/issues in JIRA (feature/issue tracking system) driving them to closure.
• Executed Linux commands to validate the log files while debugging the issue and checked logs in the Splunk tool while performing testing.
• Used SQL Queries and Joins to retrieve the data from various tables to test the functionalities.
• Server health monitoring and network Bandwidth utilization monitoring of all global network devices, applications, and databases using multiple monitoring tools to pre-empt and mitigate avoidable production-impacting.
• Created users for Windows systems and Maintained working area and limited access to the resources.

Bachelor Of Engineering - Be, Information Technology

Postgraduate Degree, Finance, General