• Integrated AI-powered chatbots leveraging AWS Lex, Lambda, and Amazon Connect, leading to a 30% decrease in response time and a 20% improvement in first contact resolution rate.• Implemented CI/CD pipelines for provisioning database instances using AWS Code Pipeline and Jenkins and integrated AWS Code Pipeline with GitHub Action and Code commit repositories. Created Buildspec. yaml file in code build for node.js code.• Automate infrastructure by developing IAC with Terraform script and AWS code deployment by creating a development group from the initial to the deployment stage using Appspec.yaml file.• Manage high call volumes using Amazon Connect, ensuring prompt and courteous assistance to customers regarding product inquiries, billing, and technical support.• Assist in implementing Amazon Connect features and configurations, optimizing call routing and IVR systems.• Configuration of Ubuntu packages using tools like ifconfig2 to create bridges and routes for the system.• Revampe and optimized Python scripts to streamline data flow between Redis and MongoDB, resulting in a 40% reduction in data processing time and enabling real-time analytics for informed business decisions.•• conducted detailed assessments of systems, applications, and infrastructure to ensure they are appropriate, secure, and defensible based on least privilege.• Responded to and mitigated security incidents ex. threat hunting, event analysis, investigations, post-incident analysis, etc.• Privileged account management solutions in the cloud for key management, service account, secrets management, rotation, and event response, including tools such as Vault, and Cloud KMS.

 Performed day-to-day cloud & and infrastructure administration tasks, including software and license renewal, managing cloud services and VMs, AD, DNS, DHCP, user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, general infrastructure and user support and other miscellaneous IT tasks  Created and maintained the Python deployment scripts and integrated them with AWS API. Written Python/Power Shell scripts for automating time-consuming specialty needs like License upgrades for external clients.  Worked on Docker Hub, created Docker images. Experience with embedded RTOS (Linux, QNX, Cantata, Xilinx). Eliminated costly downtime of licensed CAD applications by developing a QA-testing environment and process for new FlexLM licenses before deploying to Production. Wrote Terraform scripts and used Terraform template to build and launch AWS ec2, security groups, and VPC for test, stage, and prod environment in GitLab and managed autoscaling for AWS resources. Wrote Ansible playbooks, inventories, dynamic inventories, and modules and created custom playbooks written in YAML language, encrypted the data using Ansible Vault & maintained role-based access control by using Ansible Tower, and implemented IT orchestration. Proficient in security systems, executing extensive pen tests with various tools, VPN and SSO technologies, Qualys security scanner and Crowd strike, SAST, DAST, and Application security. Configured and managed monitoring tools like Datadog and Grafana to monitor nodes' health and static analysis for Kubernetes pod and Jenkins builds. Developed Helm charts for infrastructure services inside Kubernetes for the containerized version of the application running on-premise, deployed it to EKS Kubernetes Setup GitLab CI/CD pipelines for products that were deployed manually up to that moment.

• Served as the primary point of contact for issues related to workstation hardware and software, troubleshooting and resolving 80 tickets weekly.• Tracked, supported, analyzed, and verified features/issues in JIRA (feature/issue tracking system) driving them to closure.• Executed Linux commands to validate the log files while debugging the issue and checked logs in the Splunk tool while performing testing.• Used SQL Queries and Joins to retrieve the data from various tables to test the functionalities.• Server health monitoring and network Bandwidth utilization monitoring of all global network devices, applications, and databases using multiple monitoring tools to pre-empt and mitigate avoidable production-impacting issues.• Created users for Windows systems and Maintained working area and limited access to the resources. • Resolved Incidents related to services, Server, Memory, CPU, Disk, Application, URLs start and stop and to find the root cause analysis of why the service failed or stopped.