• Dynamic IT Leader with 19+ years of experience delivering complex technology solutions and driving business process improvements across diverse industries. - Skilled in managing large-scale technical programs, leading cross-functional teams, and optimizing IT service delivery.• Proven ability to lead and manage end-to-end technical programs, from planning and resource allocation to execution and delivery, across diverse sectors including Retail, Utilities, Software, and Telecom.• Led the successful implementation of vendor applications within large-scale distribution, fulfillment, and service operations, streamlining processes and improving performance across IT ecosystems.• Career includes the experience in Retail, Utilities, Software and Telecom (Broadband and VOIP) domain including Walmart (Arkansas, US), Consumers Energy (Michigan, US), Mitchell (California, US), Sprint Nextel (Kansas, US) Optus Telecom (Sydney, Australia) and Agilent Technologies (Santa Clara, US and Waldbronn, Germany). • Extensive experience in cloud migrations, including Azure platform optimization, CI/CD implementation, and integrating modern development practices such as DevOps to improve software deployment and operational efficiencies.• Certified Professional Scrum Product Owner (PSPO) with deep expertise in Agile methodologies, Scrum principles, and technical program management best practices, ensuring successful execution of strategic initiatives.• Adept at fostering cross-functional collaboration, optimizing service delivery processes, and enhancing client satisfaction.• Demonstrated expertise in aligning IT initiatives with organizational goals, leading high-performing teams, and implementing best practices to achieve operational excellence.• Develop and implement strategies to improve service efficiency, achieving a 15-20% increase in client satisfaction and retention.• Hands-on experience in SAP Work Orders, PI/PO, TIBCO, MQ, and integration with ABB Service Suite, ensuring seamless coordination between technical teams and business stakeholders.• Strong background in service delivery management, improving operational performance through data-driven performance metrics and continuous improvement initiatives.• Led and mentored high-performing, geographically distributed teams, delivering complex technical solutions on time and within budget.• In-depth experience with incident, problem, and change management processes, ensuring system stability and service continuity through effective risk and issue management.