ITSM and IAM Operations for a very large pharmaceutical client:• Performed incident response, and service request management• Performed creation, management, and decommissioning of security groups, roles, and distribution lists via Sailpoint IIQ• Performed UAT testing for Sailpoint enhancements• Monitored server health via Splunk dashboard• Created a monthly dashboard in PowerBI, listing: key achievements, SLA reporting from ServiceNow, LCM metrics from Sailpoint, analysis… Show more ITSM and IAM Operations for a very large pharmaceutical client:• Performed incident response, and service request management• Performed creation, management, and decommissioning of security groups, roles, and distribution lists via Sailpoint IIQ• Performed UAT testing for Sailpoint enhancements• Monitored server health via Splunk dashboard• Created a monthly dashboard in PowerBI, listing: key achievements, SLA reporting from ServiceNow, LCM metrics from Sailpoint, analysis of incident statistics, and status updates for risk items and planned enhancements• Received 2 recognition awards for outstanding performance Show less

Interacted directly with clients to help provide them with solutions in Cloud, Virtualization, Infrastructure (Hardware/Software), and Professional/Managed services. I received training in Guidance Endpoint security, Microsoft Azure, Citrix, Ivanti and Thin Client technology. I also attended Gitex as a part of Kyoto’s team: assisting clients with their enquiries, leading information sessions and generating leads for further Business Development.

Role involved reaching out to potential clients and setting up technical consultations for solutions such as Unified Threat Management (UTM), Employee Lifecycle Management, Firewall, Anti-Virus and services such as Security Auditing, Penetration Testing and Security Operations Center (SOC) management.