Chief Operational Manager and Human resource management of 100+ Employees.

Tier-1 support Executive

Supervisor and Technical Management:•Devising and establishing a company's quality procedures, standards and specifications;•Reviewing customer requirements and making sure they are met;•Working with purchasing staff to establish quality requirements from external suppliers;setting standards for quality as well as health and safety;•Making sure that manufacturing or production processes meet international and national standards;looking at ways to reduce waste and increase efficiency;•Defining quality procedures in conjunction with operating staff;•Setting up and maintaining controls and documentation procedures;•Monitoring performance by gathering relevant data and producing statistical reports;•Making suggestions for changes and improvements and how to implement them;•Using relevant quality tools and making sure that other staff understand how to improve the business;•making sure the company is working as effectively as possible to keep up with competitors.

• Planed network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram.• Verified service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.• Documented network by labeling and routing equipment and cables; recording configuration diagrams and specifications.• Maintained network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.• Maintained customer rapport by listening to and resolving concerns; answering questions.• Maintained safe work environment by following codes, standards, and legal regulations.• Held in reserve supplies ready by inventorying stock; placing orders; verifying receipt.• Updated job knowledge by participating in educational opportunities; reading technical publications.• Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.