Responsibilities :Service Delivery Manager for SAP applications.Jobs included:- Successfully transition of all the SAP support & maintenance activities to HCL and bringing to Steady state. Service Delivery Management for all the SAP Technical & Functional modules with maximum SLA and process compliance. Service assurance and uptime management for all the critical applications using ITIL framework – Incident/Request/Change/Problem management. Performance improvement exercise - Analysis and implementation of recommendations in critical SAP systems.  Managing SAP Weekly / Monthly / Project releases as per schedule Coordination with Infrastructure teams and vendor management.

Delivery Manager for SAP Basis projects and Solution design for upcoming projects.Strategic Consulting, including business plan & solution design strategy development.Major client worked in HCL Technology :Stanley Black & Decker, USAOlin Corporation, USAVestas Wind Systems, DenmarkWolters Kluwers, USAAT&T, BangaloreAIG Sun America, USAIMG, USALBG, UK.

Service Delivery Manager for SAP Applications Technology Tracks and ensure the support is provided round the clock after the transition of support and project activities.Responsibilities includes 24/7 support and maintenance for entire SAP and Enterprise landscape(Non-SAP) and all the Project activities. Successfully transitioned the support from Vestas team to HCL using HCL’s ASSet Framework. Delivery management in all the Technology Tracks which includes SAP Basis & Security / ABAP / PO / BODS / EA & Testing areas with the team of 73 members from offshore and onshore. Setting up Operation Command Centre (OCC) using Solution Manager alert setup for proactive and automated monitoring. Received GPC-11, SAP Technovation and Ideapreneurship award from HCL. Implementation of EEM for proactive monitoring and timely action on performance issues at remote locations. GRC implementation and role redesign. Removal of excess rights. Performance improvement audit and analysis followed by implementation of recommendations in critical ERP/BI system. Adherence to SLA compliance for System availability and Incidents. Analysis & Implementation of Early Watch Recommendations. Taken various initiatives like - Security role cleanup, Planned downtime reduction, Frequent User Club, BW Landscape stability, CPS Fall-back arrangements, Table compression to reduce DB size Coordination with Infra team and other vendors for H/W, OS, DBA and interface support.

Delivery Manager for SAP Basis & Security area and to ensure the support is provided round the clock managing the team of 65 Basis and Security consultants.Responsibilities included 24/7 support and maintenance for Vodafone’s SAP ECC 6.0, BI 7.0, SRM 5.0, MDM and Portal systems on HP UNIX OS / Oracle database.SLA management and managing major incident(Severity-1 and Secerity-2) escalations and Problem Management. Security and authorizations for all the SAP systems and creation/maintenance of customized roles. Adhering SoX compliance as per Vodafone’s policy. Security review once in month to ensure compliance and improvements. To manage Vodafone’s most stringent change control mechanism and ensure that the required changes are taken care across the landscape. Periodic reviews with Vodafone IT management team and different vendors for planning of activities, process improvement and compliance of the policies.Team management and motivation.

Team Lead for SAP Basis for the below clients in UK :FQR(Thresher)Royal MailYorkshire WaterXealResponsibilities included implementation of retail system and 24/7 support for Thresher’s SAP ECC 6.0, BI 7.0, Solution Manager and SAP R/3 4.7 system on a Windows cluster environment with Disaster Recovery setup ensuring 99.99% system availability.Up gradation from SAP R/3 4.7 to ECC 6.0 for Retail implementation.Implementation and administering Disaster Recovery system for SAP R/3 on standby database.All the support activities for SAP Basis and Security.

IT Manager for implementation and administering the complete SAP R/3 4.6C on a UNIX Cluster environment with 32 SAP Application Servers. Implementation and administration of 1st and 2nd level Disaster Recovery setup. This included ensuring 99.99% system availability and providing support to 9000+ ERP users across 540+ locations. R/3 Basis Administration - Support Packages, updating Kernels and Transport Tools, applying OSS notes, client copy and client exports. and security and authorization maintenance.Database administration on an Oracle Platform: all DBA related jobs, usage of SAPDBA for system administrations, monitoring tablespace growth, tablespace/table fragmentation, data file addition, DB parameter tuning, DB alerts and trace, Performance tuning.Commissioning and maintenance of Metro Disaster Recovery Site with HP SuperDome Server, HP L Class Servers, XP-512 and Cisco Switches.Designing Backup Strategy and configuring DataProtector 5 for taking SAP and DB backup.Setup and Commissioning of Corporate SAP R/3 Data Centre at IIPM Gurgaon.Core IT Experience :--------------------------Installation and setup for LAN and WAN systems.Contract Management and Procurement of h/w, s/w, IT setup items.Unix (Sun Solaris / HP Unix / SCO ) Administrator.Oracle and Unify Database administratorCOBOL developerResponsible for designing and drafting the Standard Operating Procedures (SOPs) and policies pertaining to Technical operations, IT safety and security related systems and procedures, IT policy manual firewalls, asset procurement and maintenance guidelines.