Network Engineer
Current● Resolving FTTH and DSL connectivity problems with online tools.● Troubleshooting problems of various ONT like Nokia, Huwai, Sercom, Zte, Dragonpath● problems of various ONT like Nokia, Huwai, Sercom, Zte, Dragonpath, Zxyle, Dasan etc● End to end ownership of any SR assigned (Voice + DSL + Data) Product , Maintaining SLAparameters and ensuring resolution of SR within timeline.● Responsible for ensuring reduction in overall open SR, Repeat & Re-open to meet the KPI targets.● Coordinate with cross functional teams CSD/NOC/O&M to provide faster resolution.● Resolving the Network slowdowns, connectivity problems within SLA.● Backend Support to Broadband Customer Fault for the Whole North & West Region on Regular Basis.● Provide online trouble shooting to my field engineer.● Working on Juniper BRAS for checking AAA action.● Configure & Troubleshoot GPON (Gigabit Passive Optical Network) on Nokia (Alcatel- Lucent) DSLAMand Huawei DSLAM & ZTE DSLAM.● Responsible to troubleshoot DSL related issues such as PPPOE down, Speed issue and No browsing,slow browsing, no link issue, Specific Website not working, VPN issue, voice issue troubleshooting andVoIP(SIP) configuration, Bridge mode configuration, static IP configuration and troubleshooting orrouting