Tarun Shekhar Email and Phone Number

Managing a team of investigation specialists who investigate seller transactions on Amazon.com and take appropriate actions based on process and tools.• Provide support to the team and manage them to achieve and constantly improve SLA on forecast and capacity• Minimize the impact of bad debt achieving targets and to achieve significant process improvements.• Ensuring road mapped project execution and focus on the people development of the team.• Ensuring adherence to staffing… Show more Managing a team of investigation specialists who investigate seller transactions on Amazon.com and take appropriate actions based on process and tools.• Provide support to the team and manage them to achieve and constantly improve SLA on forecast and capacity• Minimize the impact of bad debt achieving targets and to achieve significant process improvements.• Ensuring road mapped project execution and focus on the people development of the team.• Ensuring adherence to staffing and scheduling plans to meet the SL requirement.• Working proactively with specialist business area colleagues to maximize the performance and enable the delivery of consistently high standards of customer service and performance. Show less

Managed Stakeholder expectation from digital area and liaised with all Project & Change teams to ensure timely communication and delivery of Projects for Digital area of Barclaycard.• Contributed to the development of the operating plan in order to ensure achievement of goals and objectives, to ensure Quality of decision is followed while reviewing cases for Digital area of the business.• Managed the team and ensured everyone understands what is expected of them and how they are… Show more Managed Stakeholder expectation from digital area and liaised with all Project & Change teams to ensure timely communication and delivery of Projects for Digital area of Barclaycard.• Contributed to the development of the operating plan in order to ensure achievement of goals and objectives, to ensure Quality of decision is followed while reviewing cases for Digital area of the business.• Managed the team and ensured everyone understands what is expected of them and how they are performing, having the appropriate resources, skills and knowledge needed to be effective, efficient and compliant and, where appropriate, are provided with the information and support needed to develop their careers.• Worked proactively with specialist business area colleagues to maximize the performance and enable the delivery of consistently high standards of customer service and performance.• Proactively developed necessary knowledge and skills needed to achieve successful delivery of SLAs to support the team and provide accurate and current advice and appropriate support to customers and colleagues. • Managed team of 36 advisors who dealt with both voice and non-voice escalations.• Supported and where necessary deputizing for operations manager to ensure the overall achievement of the plan. Show less