•Engaged customers in day-to-day advice needs, surpassing the initial requirement to achieve 100% customer engagement, with a presentation rate averaging 98% for frontline clients.•Exceeded monthly targets by 1.5 times while maintaining 100% satisfaction rate for all closed deals.Engaging with our small business and commercial clients to improve legendary experience indicators from 79% to 94% on an average, contributing to overall customer satisfaction and loyalty.•Played a pivotal role in training 2 customer experience associates (tellers), providing ongoing support for complex procedures, as well as supervisor overrides, ensuring seamless operations and customer service excellence. •Appointed as a health and safety representative for my branch responsible for monthly reporting, inventory of first aid supply and ensuring a healthy and safe workplace for all colleagues.

•Provided tailored solutions to Rogers Communications Customers experiencing unresolved service related or technical issues, utilizing backend system access when necessary.•Achieved a presentation rate of 100% while maintaining a customer satisfaction rate of 100%.Successfully de-escalated situations by resolving issues or escalating them to back office teams for unhappy customers, ensuring 100% resolution and documenting complaints clearly for further investigation.•Proactively saved cancellations and implemented upselling and cross-selling strategies, ensuring customer needs were met at reasonable prices, resulting in increased customer retention and revenue generation.

•In-store security at Bell mobility store, Surveillance at public library in Lethbridge, High risk asset security

•Provided security in Office Buildings, School buildings and Power Stations in Lower mainland, hot work zones in a wood mill.•Traffic control and guide audience in need at Whistler Winter Games 2019.