Voice of Customer, Customer Success, Customer Experience

At Eton Solutions, we’re transforming the family office of today, and reimagining the family office of tomorrow.

https://www.elliemae.com/encompass/encompass-investor-connect

Led a global team to design, develop and successfully launch the first SAAS-based Healthcare Marketplace for state-based exchange – Your Health IDAHO and New Mexico. Product Owner for Healthcare Marketplace - Worked closely with product, sprint teams, engineering, user experience, operations and customer support teams to ensure a successful product launch.Product Owner for Change Management Portal – Worked closely with product, sprint teams, engineering, user experience, operations and customer support teams to ensure a successful product launch.Product Lead for CRM Portal – Led the launch of Inhouse CRM portalLaunched Check for Savings’ module statewide which allows all consumers of ACA to shop for health benefits before the open enrollment. Worked with CMS and other healthcare regulators to define the requirements and initial feature set. Led the successful launch and GTM of Your Health Idaho (100K subscribers in the FY -$4M annual Revenue)Managed multiple accounts Covered California, New Mexico exchange, Your Health IDAHO Exchange - vision, roadmap, new features roll-out and deployment strategy, agile-building frameworkManaged Product roadmap and new launches for Covered California (1M subscribers in the FY -$10M annual Revenue)Led several projects directly reporting to CTO, CIO

Managed and Led Fusion SCM Cloud Solution Orchestration Analytics productroadmap, design, technical implementation - Fusion Cloud Supply Chain OrchestrationDashboard is designed to improve order capture and fulfillment execution across thequote to cash process by providing a central order hub for multi-channelenvironments.Managed design, development and launch of Fusion Budgeting and Forecastingproduct.Participated in Customer Functional Training at Open WorldExecuted gap analysis for Peoplesoft/Oracle/Hyperion projects module to define anddesign the strategy of the new Fusion Projects.Expanded, led, and managed a highly distributed remote team and executed the visionand roadmap successfully every release (met the targets established for our team)

Managed design, development and launch of Fusion Budgeting and Forecasting product. Gap analysis for Peoplesoft/Oracle/Hyperion projects module.

www.metreo.com