SLK Global is part of SLK Group, a leading business solutions and software services provider. At SLK, we focus on providing business process management services & solutions to some of the large Fortune 500 companies as well as mid-sized and large organizations in the US Banking, Mortgage lending, Title insurance and other financial services sectors. SLK Group has over 5,000 employees across several locations in India, US, Philippines, Singapore & Europe. Founded in 2000, SLK is headquartered in Bangalore, India. SLK also offers several product based solutions to the real estate mortgage lending, banking and other related financial services industries. It is also into Analytics , Risk & Compliance and F&A services. From providing quick and accurate property valuations or detailed property ownership and encumbrance reports, to effectively managing compliance issues in mortgage lending, we focus on delivering value. The Banking Function delivers a variety of banking back office services across the banking value chain to mid-sized regional banks with asset sizes up to $250Bn in the US market. The services delivered include Retail Banking Operations, Consumer Loan Servicing, Commercial Banking Services, Card servicing including disputes, Payment Processing, Fraud operations, AML, KYC and Risk Management Services.The Mortgage Functions delivers to 2 US Banks, 2 Mortgage Service providers and 1 Mortgage Service provider. The services delivered include Processing, Underwriting QA, Closing, Post-Closing, Servicing – both Performing Assets & Default and Compliance Solutions

Acts as an independent consultant for a US based Recruitment Process Outsourcing (RPO) company and an India based Human Resource Outsourcing (HRO) company. Tasked to consult the US RPO company in setting up a 100 seater IT development and QA team in India as a 3rd party offshoring center. Responsible for advising an India based HRO to prepare their sales and operations models to grow business ten times in three years. Accomplishments (US RPO)• Designed offshore plans including team structure and governance model of delivery as well as worked under Built-Operate-Transfer (BOT) model, selecting the correct location and shortlisting vendors who can support offshoring for client specific needs.• Created and circulated Request for Information (RFI), Request for Proposal (RFP) and Service Level Agreements (SLAs).• Actively involved in bidding process and shortlisting the bids from multiple vendors; provided support for pricing and costing.• Efficiently finalized legal agreements between shortlisted vendors and the company as well as assisted in hiring and start-up of the BOT.

Developed First Advantage presence in the Indian market and positioned the company as a market leader in the Background Services Industry. Formulated long and midterm business strategy for the India business. Developed a vision taking into account market trends, competitive risks and opportunities, strengths and challenges of the organization.Added new offshore business including Data Center, Logistic Support, KPO, LPO and Remote Infrastructure Management and managed off-shore and outsourcing projects IT Enabled Services.Effectively grew the company to over 2,500+ employees twice over and moved about 5000+ jobs.Implemented business models and processes to build up a high performing and flexible organization to continue improving execution and profitability and became an active member of the APAC leadership team as well as US Global Leadership team while reporting directly to CEO of the group.Coordinated with other market heads in Europe, APAC and Americas to ensure that consistency of policies and operational needs were maintained.

Head of all work delivered by service operations in Mumbai, Bangalore, Delhi and Chennai offices in India.Managed geographically dispersed customer teams, implemented and improved standard processes and tools to drive operational efficiencies and meet operational and financial commitments. Managed the client-interface with key customers and set and managed expectations while achieving profitability improvements and productive gains. Spearheaded business growth twelve times over seven years with active involvement in sales and delivering feasible solutions to clients. Proactively improved client relationships, working with Client Account and Account Delivery Team leadership. Supported the design of new offerings and services for industry/functional/technical areas, reviewed and validated specific solution configuration/deal shaping to ensure delivery capability would achieve client expectations. Worked with applicable delivery leadership to sign-off on the solutions.

Set up over 45 Operations processes under various divisions, managed teams, implemented and improved standard processes and tools to drive operational efficiency and meet operational and financial commitments. Managed a complex service delivery involving around 3,500+ employees in a multi-city/geography environment and led the delivery strategy and execution across all locations where the services were provided (Client locations and delivery centers). Efficiently managed the client-interface with key customers, set and managed expectations while achieving profitability improvements and productive gains. Proactively improved client and customer relationships, working with Client Account and Account Delivery Team leadership. Ensured the feasibility of the standard solutions and delivery of the solution by leveraging the organization’s suite of capabilities and developed Supplier/Vendor/Sub-contractor strategy for Service Delivery Operations.Achieved annual efficiency targets and implemented standard SLA commitments and other financial/operational metrics for area. Reviewed and validated specific solution configuration/deal shaping to ensure delivery capability would achieve client expectations. Worked with applicable delivery leadership to sign-off on the solutions.

Headed Software Offshore Development Center, Back Office Operations, and Business Process Office businesses. Setup their first ever offshore center which quickly grew to over 3,500+ employees in Bangalore.Created management teams and all local policies. Ensured the onboarding of highly driven individuals with proven track record of high performance in operations, account management and customer service teams.Defined and implemented business strategies allowing the business in India to grow in line with global strategy, and provided high-level leadership to the organization.

A startup for a Delhi Business house who wanted to get into IT education space. The venture also started an online portal for b2c sales.

Started a venture for a Delhi businessman in India Financial market. Started a Registrar company working with Merchant Bankers/ SEBI for public issues and share transfers activities. The company at its peak was top 10 Registrar company.