Chief Technology Office - Technology Strategy & Innovation Advisor

Process Solution Architect, Global Technology Tribe, Pre-Sales, Cognitive Digital Transformations

Lead Solutions Architect for CBO Digital Transformations.Working on Presales, delivery and COE for Cognitive Operations in Command Center.

Woolworths Pvt LtdRole: Business Analyst – IAM & IntegrationRequirement Gathering through different elicitation techniques such as interviews, brain storming sessions and viewing through existing documentation.Responsible for authoring Functional specification and a successful sign off on the various documents prepared.Conducted workshops with the Business Stakeholders to validate the recommendations.Capture accurate and timely information to drive effective reporting of project status.Reporting of project metric information using project management tools and repositories.Documentation management – maintain stores artefacts library accurate and up-to-date.Understanding technical architecture of different connection and authentication based applications such as Active Directory, Database, Web API or Cloud based applications to help integrating the application for User access review and Provisioning.Making sure that everyone in a team fully understands the business needs, motivations and critical success factors.

Woolworths Pvt LtdRole: Business Analyst – Stores WiFiAdhere to Woolworth’s project methodology and continual process improvement.Documentation management – maintain stores artefacts library accurate and up-to-date.Responsible for requirement gathering from the stakeholders.Reporting of project metric information using project management tools and repositories.Documentation management – maintain stores artefacts library accurate and up-to-date.Generate deployment status reports and maintenance of project tracking tools.

Woolworths Pvt LtdRole: Technical Business Analyst – Asset ManagementResponsible for Business Analysis & requirement gathering for Asset Management.Prepare technical and design document as per standards.Generate deployment status reports and maintenance of project tracking tools.Adhere to Woolworth’s project methodology and continual process improvement.Formulated BU-wise Asset cost forecasting and cost analysis using advanced Excel.Provided reports as per process or in response to an adhoc request.

Hospira Pvt LtdRole : IT Administrator / Support Analyst - Understand business needs and identify solutions to solve any problems.Server room management - Racks, Servers, Switches, Storage devices etc.Network and patch panel administration.Hardware and Software asset management, resolve service interruptions, maintain daily tape backup and off-site tape storage.Responsible in the development of training coursework material, maintaining andexpanding knowledge base in area of expertise.Asset Management - To track inventories and maintain a database of assets.

Provide Infrastructure and remote support to end users.Act as single point of contact for all IT customers.Contact L2 teams and perform hot-hand-offs for a priority (P1\P2).Maximise service availability and restore the services whenever possible.Responsible for daily reports, create problem tickets if there is a recurring incident.Troubleshoot - Windows platforms, iPhone, iPad, Exchange.

Role: IT Support AnalystUse Active Directory to provide access and delegations.Provide Infrastructure and remote support to end users.Install, configure and support Outlook 2003/2007Citrix configuration using remote applications.Install, configure and support Cisco VPN and Any Connect.Provide IT solutions and remediationIT Service management - Track, manage incidents and requests via BMC Remedy.

Troubleshoot and resolve – Hardware & Software, VPN, Active Directory, Lotus Notes, andExchange.Infrastructure Support for Readers Digest AssociationRemote support for support operations.Incident, Problem and Change management.Application support - File wave, Font Reserve, Media bank, Plan Control, Universal Type Server and Whale Mail.