• Dynamic and results driven ServiceNow Architect with over 16 years of experience in defining technical architecture, designing process frameworks, and leading the implementation of innovative ServiceNow solutions across multiple industry domains to solve complex business problems.• As a ServiceNow Certified Technical Architect , I bring a robust blend of technical acumen and strategic insight to contribute to an organization's ServiceNow strategy and deliver great business outcomes.• My track record showcases my ability to navigate complex business challenges and deliver outcomes that exceed expectations.• My key areas of specialisation are Customer Service Management, HR Service Delivery, Strategic Portfolio Management, Common Service Data Model, Configuration Management Database IT Service Management and Custom Application