It Manager | Infrastructure Expert | Project Leader
CurrentDirected end-to-end IT service delivery, overseeing the design, implementation, and support of cloud and infrastructure solutions, ensuring seamless operations and maximizing client satisfaction.Managed cloud infrastructure for Azure and M365, ensuring 99.9% uptime and reducing operational costs by 20% through effective resource optimization.Delivered expertise in Azure, Active Directory, cloud services, compliance, and VMware troubleshooting, ensuring effective documentation and cross-functional collaboration for project success.Collaborated with global clients to assess infrastructure requirements and deliver customized solutions, aligning them with the organization's IT strategy and long-term goals.Maintained comprehensive documentation for IT processes, policies, and governance frameworks, driving continuous process improvement and fostering collaboration across teams.Owned and executed complex cloud projects from pre-sales to implementation, consistently meeting deadlines and staying within budget while adhering to high quality standards.Implemented best practices for AWS and Azure, improving infrastructure efficiency by 25% and driving cost optimization.Established IT governance frameworks to ensure compliance with regulatory standards, promoting a culture of continuous improvement and adherence to industry regulations.Developed strong client relationships, acting as a trusted advisor and technical consultant to provide tailored IT solutions.Led and optimized the Cloud Professional Services team, increasing performance by 20% through training programs and process improvements.Coordinated with internal and external stakeholders to ensure successful project delivery, efficient team utilization, and the achievement of key performance indicators (KPIs).Orchestrated diverse infrastructure projects, including server migrations and network upgrades, ensuring timely completion and alignment with client objectives.
