Application Specialist
CurrentRMS & other ERP solutions Responsibilities:• Good working knowledge in Record management, Workflow and Correspondence management system which helps organizations move towards a less paper environment.• Take initiative in product enhancement like adding excel & word add-ons to in-house developed DMS solution and also identified performance issues in document searching and helped in fine tuning. • Coordinated and guided team in planning and implementing system enhancements to meet customers request for change.• Supported and monitored ECM applications in multi-site, multi-domain environment.• Translated customer needs and requirements into application solutions.• Wrote requirements in developing a web service which integrates RMS system with clients existing ERP application and also included in the integration of time attendance application with the client payroll system.Managed Print Services Responsibilities:• Handled the support and implementation of an application called PaperCut for the whole GCC by maintaining the proper relation between resellers and customers. • Assisting channel partners with the PaperCut products, scripting and print domain question.• Well organized and planned in completing application projects within quality standards and deadlines.• Involved in using MPS web API’s to integrate SIS systems with PaperCut.• Delivered and attended technical presentations and training with OEMS’s, Resellers and clients.
