Engineering Manager for Amdocs Digital Financial Services (DFS) product. Heading the R&Dteam of 20 engineers. Collaborate with Sales, Product Managers and Architects to create theproduct roadmap. I also work with the pre-sales team for new opportunities.

Engineering Manager for Home Credit’s Revolving Loans team. Leading a team of android, web, and backend engineers, and responsible for end to end delivery. Collaborate with Product Managers to create product roadmap, and prioritize requirements. Support sales, customer experience and marketing teams with business cases, competitor analysis, and early validations. Collaborate with external partners, Technical Architects, and internal teams (risk, finance, legal, security) ensuring all requirements are covered.

I am a Solution Designer and Product Owner for Amdocs CRM and Enterprise Payment Platform. I lead and manage scoping sessions, helping our clients write clear business requirements. My other responsibilities include guiding development teams during Sprints, Backlog grooming, writing user stories, and doing Sprint and Release planning.- Managed customer relationship and created Amdocs’ responses to RFPs from potential clients in North America and CALA region, by partnering with sales team- Identified shortcomings in the BSS suite and created product roadmap to address the broken flows- Created and led the initiative to provide cross-platform discounts to customers- Managed pre-production activities and led integration efforts with internal teams, and third parties to deliver full spec solution on time and within budget- Worked with Technical Architects to migrate to microservices

Lead Developer for Financial Services and Payment Processing Platform. Mentored and managed a team of 5 new developers in an agile environment. Collaborated with offshore development team, ensuring smooth deliveries. Designed and documented high level solution to be presented to the client.- Created automation test framework, bringing down regression defects- Led the development of batch job framework – bringing down the development time of batch jobs by 30%; developed key jobs for Settlements and Chargebacks- Created a module to monitor SLAs for transactions; framework provided easy access to information for decision makers, leading to improvement in operations efficiency- Designed and developed multiple key components for core product platform including webservices, transaction management, auditing, PCI and PII compliance

Provided technical guidance to production teams, ensuring project deliverables meet quality and customer expectations. Liaised between development and production teams, understanding new products and then training developers.- Analyzed client's call center processes, proposed and developed new tools that improved AHT and increased 1st touch issue resolution - Leveraged past experience from Metro PCS and worked with product owners and sales team to create an EPP RFP response for Sprint – leading to a multi-million dollar deal for Amdocs - Took initiative to audit product platform to identify root cause of increasing product customization costs. Collaborated with product team to redesign product, reducing customization costs by c.30%. - Automated testing by building a new simulator, reducing testing time by c. 40%

Responsible for developing new functionality, and analyzing current modules to make recommendations that yield to a more cost-effective product. Single point of contact of “Amdocs Service Management Suite” for all line of businesses - Internet, TV, and Phone - for client (Rogers Telecom).- Volunteered and joined as youngest member of “Proof of Concept” team; moved to client site in Germany to create a prototype for Alcatel Lucent and T-Systems.- Led Amdocs development team and Rogers testing team at customer site in Canada, ensuring 100% coverage and smooth delivery of user acceptance testing- Developed Rogers Home Monitoring (Internet of Things) change requests worth $2 million.- Worked with teams in India, Israel and Costa Rica to develop a prototype of Service Management Suite for Embratel – leading to new managed services deal for Amdocs.- Led a team of 4 developers and contractors in London to deliver a complex change request with 0 defects – an unachieved feat in BT project- Created a new deployment procedure - “Delta deployment” - for Service Management Suite, bringing down deployment time by 50%.