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Tarun Sharma is listed as General Manager Customer Operations at TPG Telecom, based in Greater Sydney Area, Australia. AeroLeads shows a matched LinkedIn profile for Tarun Sharma.
Tarun Sharma previously worked as General Manager Billing, Credit, Collections and Logistics at Vodafone Australia and General Manager Customer Value Management at Vodafone Australia. Tarun Sharma holds Commercial Excellence from London Business School.
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A dynamic and experienced people, finance, customer service and sales leader with over 20 years of proven success in finance, operations and customer marketing in the Telecommunication and Hospitality industryPassion for delivering superior customer operations results along with sustainable commercial performanceDemonstrated track record of leading large cross-functional, multi -site teams in a manner that builds rapport, trust and credibilityCore strengths in leadership, planning, execution, influencing C-Level executives and decision making along with a strong financial acumenCalm and collaborative leadership style. Ability to listen, manage and work with multiple stakeholders to achieve results
Listed skills include Customer Experience, Stakeholder Management, Direct Marketing, Telecommunications, and 34 others.
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Barangaroo, New South Wales, Au
Responsible for leading all the Credit, Billing, Payments, Collections, Logistics, Telesales and Retention functions across all TPG Telecom brands. Defining the strategic direction and delivery of key commercial results and customer operations to maximise profitability and customer experience
London, Gb
- Determining the strategic direction and priorities for billing, payments, credit, collections and logistics- Management of key financial results and customer operations to maximise both profitability and the customer experience- Performance management of services provided by outsourced and offshore partners- Working with marketing, finance, technology, sales and customer care teams to deliver strategic objectives- Leadership of a multi-disciplinary team of professionals- Delivery of new capabilities in Billing, Payments, Credit, Collections and Logistics in line with market trends and customer expectations
London, Gb
- Leading a team of 40 marketers responsible for managing Vodafone’s customer base across all product lines - Prepaid, Postpaid and Enterprise- Design and build effective, industry leading base management capabilities to continuously evolve customer lifecycle programs and develop a relevant sustainable loyalty program- Develop a team with deep functional domain, commercial acumen, who work on clearly defined CVM Programs to deliver planned revenue and population at optimised investment levels.- Create a continuously refreshed library of customer insights that enable business planning and sound commercial decision making across Marketing- Key Deliverables:o Revenue and Retention Managemento Retention investment and credit managemento Design and create industry leading platform and process capabilities o Set up to deliver global best practice in Base Management
London, Gb
Heading the Customer Value Management team for Vodafone Postpaid, with responsibility for end-to-end Customer Lifecycle management and a $400m Retention investment budget. Responsible for ensuring that all commercial interactions with our customers maximise customer lifetime value. Key focus is on: 1. Revenue and retention management2. Retention investment and credit management3. 1 to 1 customer communication
London, Gb
Implemented retention programs using insights, models and disciplined execution to reduce churn volume and value across the Postpay base.
London, Gb
Led a cross functional Change Management team spread over 3 sites responsible for implementing various business changes and customer improvement programs.
St Leonards, Nsw, Au
Responsible for managing a large team of customer care advisors across various departments and consistently delivered results – customer satisfaction, retention, collections and sales.Part of the Leadership Team in a contact centre in Mumbai, India responsible for over 3000 employees.Managed the transition of multiple processes between contact centres in Australia and India.
Quick answers generated from the profile data available on this page.
Tarun Sharma works for TPG Telecom.
Tarun Sharma is listed as General Manager Customer Operations at TPG Telecom.
Tarun Sharma is based in Greater Sydney Area, Australia while working with TPG Telecom.
Tarun Sharma has worked for Tpg Telecom, Vodafone Australia, Hutchison Telecoms, and Taj Hotels Resorts And Palaces.
You can use AeroLeads to view verified contact signals for Tarun Sharma at TPG Telecom, including work email, phone, and LinkedIn data when available.
Tarun Sharma holds Commercial Excellence from London Business School.
Tarun Sharma is listed with skills including Customer Experience, Stakeholder Management, Direct Marketing, Telecommunications, Operations Management, Business Transformation, Team Management, and Forecasting.
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