Tarun Sharma Email & Phone Number

Australia

• Managing IT Applications landscape that includes many integrated systems, various stakeholders, and multiple vendor teams.
• Ensure that team outcomes and business needs are met in the delivery of application support and providing services to agreed SLA's/OLA's, security requirements and other quality standards.
• Interact with client service delivery managers, project managers and multiple vendors on daily basis.
• Provide management and client with regular status report of progress. Facilitate the adoption of new and improved processes and technologies.
• Monitor performance of delivery teams and take corrective action where necessary and in line with policies, raise any associated risk in the early stages.
• Ensuring compliance with incident management, problem management, change management and Release Management processes (ITSM standards) resulted in reducing system downtime and minimize service interruptions.

Gurgaon, India

• Accountable for smooth operation and support of EBIP platform which includes 24*7 application support.
• Work closely with service partner development team to manage and release the code with minimum interruption to the business.
• Resource Planning, Forecasting and Assessment, Plan the team KRA - People management.
• Regularly interact with business owners and worked with service partners to meet the business objectives.
• Participate in the SOX Quality Assurance Audits to meet the compliance at organization level.
• Worked as Transition Manager to in-source application from multiple Service partner.

Gurgaon

• Identify the improvement areas and participated in various initiatives to improve the architecture of the EDW platform.
• Automation of build and release, code review process to reduce the time and manual intervention.
• Setup agile processes, daily stand ups and tracking of user stories to meet delivery timelines.
• Planning and tracking small-scale enhancement and projects within EDW platform.
• Performance improvement in daily load process to meet the business reporting SLA’s.

Noida

• Worked as offshore Custom Apps Track Lead for DPSG - Leading Beverage Company of US.
• Owning complete responsibility for ensuring support services are successfully delivered from US, India as per the stipulated contractual SLA’s, managing a direct line of reporters.
• Participated in various Project audits e.g., PCI Audit, ISMS and IQA audits and metrics collection exercises.
• Involved in the implementation of data migration from SAP Application data to Oracle using Informatica.

Noida, Uttar Pradesh, India

• Worked on all phases of multiple projects from initial concept through research and development, implementation, QA, to live production, by strict adherence to project timelines.
• Onsite support during UAT, Implementation and Production Phases of product.

• Design, Development and Testing of forms, reports and procedures for the “Sales and Distribution” module.
• Customization and maintenance of ORION ERP.

Bachelor Of Technology - Btech, Computer Science And Engineering

Pgpm, Post Graduate Program In Management(Systems)