M&C Saatchi Performance is a global digital media agency that takes a human approach to connecting brands to people, across all channels. The agency creates targeted, measurable, evolving media strategies to deliver business growth for its clients.• I currently leading the reporting team for APAC, EMEA & US clients and the Delhi business operations while streamlining and making the process in sync with global standards.• Analysis of weekly performance & Fraud reports to help client drive insight into success of various campaigns and customer acquisition rates.• Assisting Global operations team in implementing strategies for Delhi Office by acting as a stakeholder for Delhi office.• Working as part of the Global Operations Team to comply with Global standards as per organization.• Implementing the best practices to ensure efficiency and optimum utilization of all resources• Providing the insights from the reports generated by team w.r.t. cost & spend optimization, campaign optimization, forensics etc• Motivating team to be a logical thinker and to build relationship with their respective business partners.• Working with Global operations team for Strategic planning and implementing the same with proper scheduling and change management.. Working with teams to ensure skills development for all team members and help them to achieve their goals in sync with organizational goals.

• Currently leading the reporting team for APAC, EMEA & US clients and creating a process for data analysis and reporting for global implementation.• Managing workflows from all offices w.r.t. reporting, MIS, Data Analysis and Automation.. Leading the Analysis division which help client derive insight from data.• Coaching the team regularly and arranging for the technical trainings and implementation of innovative ideas• Providing the insights from the reports generated by team w.r.t. cost & spend optimization, campaign optimization, forensics etc.• Managing all the Ad-hoc report and data information query from various Internal and external clients.• Motivating team to be a logical thinker and to build relationship with their respective business partners.

• Managing Data Team and all reporting cycle• Managing end to end lifecycle of dealers, ISP’s & sales team in company database.• Managing the MD/Distributor Stock and Dealer Stock in system and doing physical audit of distributor stock.• Verifying the Primary, Secondary and treasury sale update in the system. Assisting Distributor team for any issues for same.• Managing the IMEI activation data and clearing the system.• Sharing the sales report on weekly/monthly/ quarterly basis to CEO, DGM and various stake holders.• Suggesting and implementing various process improvement idea after complete due diligence.• Meeting MD on monthly/biweekly basis for any issues or implementing new processes & policies.• Managing and calculating Incentive for ISP/TL/SE/ASM/ZSM on monthly basis by mapping target vs. Achievement and implying all the terms and conditions as mentioned in the Monthly Incentive plan issued by company. • Assisting Finance team in calculation of the Rebates & various commissions for MD & Retailers.• Managing all the Adhoc report and data information query from various Internal and external Departments.

• Ascertained that the team addresses all relevant issues within the specifications and various standards• Established a environment of trust, open communication, creative thinking and cohesive team effort• Assessed manpower needs for the team and participated in the recruitment process/ informed the leadership team related to bandwidth issues• Took complete ownership and charge of the projects assigned and updated leadership on the progress• Served as a focal point to communicate and resolve interface & integration issues with other teams• Took complete ownership and charge of the projects assigned and updated leadership on the progress• Endeavored for team consensus and win-win agreements in conjunction with the organization goals• Provided support & maintenance to existing Management Information Systems• Created MIS documentation to ensure effective operations and easy system maintenanceHighlight:• Carried out complete End to End data reporting part for Executive Leadership Team, which was reviewed by CEO & Business Heads on quarterly basis

• Involved in generating monthly & weekly reports and taking care of all the MIS and ad-hoc requests• Handled 1 Sr. Associate and common mailbox for all queries related to contracts and vendor management• Updated centralized internal database with respect to all the reports and information within time lines• Carried out the Data Analysis & searching of internal databases for information• Written user manuals for various reports

Key Result Areas:• Accessed the company profile and scrutinized them basis industry type• Developed a dossier for the companies as a part of the Company Profiling• Carried out the researching of the Consumer Goods and Service Sectors, Financial & Business Services, Technology, Telecom & Media Sectors using primary & secondary resources such as Monster, ZoomInfo, LinkedIn, Hoovers, etc.• Oversaw, training and Quality Check for the Data Processing Function and New Hires• Developed and handled the Data reporting structure of the team and process• Handled operational reporting to Process Manager and Practice Area Managers including weekly, monthly and yearly quality, data and productivity reports and any ad-hoc requestMajor Projects:• Successfully handled the following projects related activities:o Handled multiple Projects related to the Company Databaseo Developed Strategic Database Lists for council growth across North America, Asia and Europe in Conjunction with team.o Carried out multiple Projects in areas of New Ticker Identification and also managed Application Draft Processingo Created a Dashboard for Weekly Data Representation & an Integrated Dashboard for Monthly & Yearly Data RepresentationHighlights:• Successfully managed Anti Fraud Project and consistently applied the compliance process• Effectively developed whole Data Reporting Structure and involved in process automation

1. Worked on Siebel Call Center CRM Tool and WLM Siebel Reporting Tool.2. Resolving the Siebel tickets, which are created by the service center within the timelines.3. Managing Siebel Queue and assigning those to the designated associates as per the routing matrix.4. Generating Daily Reports and taking care of Data Reporting.5. Acted as the SME of the process aligned.6. Data Analysis & Searching internal databases for information.7. Have written user manuals for the OCP team for providing them better understanding of the process