Taru Sharma Email & Phone Number

Gurugram, Haryana, India

Bengaluru, Karnataka, India

-Marketing:Managed a Portfolio of 200+ Clients, out of which 100+ were High Revenue Generating AccountsAccount Mapping and Planning, on the basis of Company Overview, Portfolios, Revenue, Opportunities, Relationships and Engagement Plan for the Top Clients, leading to multiple engagements in several service linesGained proficiency in multiple software products and develop a deep understanding of their business impact on stakeholdersExcellent at documentation, track changes and summarizing ideas.Demonstrated ability to manage projects and processes, and juggle competing priorities, with coaching and supervision. Seek out help as needed in prioritizing work. Take ownership of projectsPlay a role in helping facilitate a high level of collaboration between multiple stakeholders. Good oral, written and interpersonal communication skills. Ability to apply consistent messaging, review, edit and proofread marketing collateral in a consistent manner. High standards of quality and care. Good client service and skill interfacing with stakeholders. Work well under pressure and adhere to tight deadlinesActively seek out opportunities to learn from team members and others within the marketing and sales organization; desire to advance skills. Focused on learning the business and the services the firm provides.Execute assignments without issue and quickly raise hand when in need of help and engagement from more senior members of the team.Reporting and creating detailed Reports using Power BI’s -Achievements:Identify and onboarding new Portfolio’s that bring in Revenue for the firm and help them add to the PE Fund’s by engaging the related stakeholdersStreamlined the Process of Portfolio MappingRecognized for Creating the Best SOP for the Mapping ProcessIdentified new opportunities with existing clients resulting in a 20% increase in revenue from strategic clients.

Gurugram, Haryana, India

Customer Success & Stakeholder Management:● Managed a portfolio of 200+ small and medium business accounts, focusing on scalable strategies to drive product adoption and customer satisfaction.● Utilized customer data analysis to uncover trends and identify opportunities, enhancing customer experience and driving increased retention rates● Designed and deployed automated onboarding processes, cutting time to value by 30%● Leveraged CRM and customer success tools to monitor customer health and engagement, proactively identifying and addressing at-risk accounts and improved Product Consumption by 35%● Actively engage in escalations of customers and partners● Collaborated with sales, product, and support teams to address customer issues and incorporate feedback, resulting in a 15% increase in Net Promoter Score (NPS).● Streamlined Processes using CRM and other tools, improving team efficiency and reducing response times by 40%.● Increased Product Adoption by Creating and implementing targeted onboarding programs, leading to a 30% rise in product usage among new customers Marketing:● Content marketing skills, creating high-quality content to attract customers● Actively using customer relationship management (CRM) software to bridge the gap between sales, marketing, and customer service● Hands on experience with market research tools like ZaubaCorp, LinkedIn, DB Hoovers, Factiva● Email marketing to engage mass customers, running various campaigns for different products & services● Proficient in organizing / data to facilitate the decision-making process of the top management

Pgdm, Marketing, 7.2

Bachelor Of Arts - Ba, Major In Aspm And Economics, 6.0 Cgpa

Commerce + Maths, 87