Operations Manager
CurrentSeptember 2018–Present | Sunland Logistics Solutions, Cottondale, ALOperations Manager• Responsible for shipping, receiving, and transporting 50+ shipments per day to a Tier-1 automotive plant with a staff of 12 Forklift Operators and 8 Class A Drivers.• Established and validated operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of nonconforming materials.• Support all human resources functions such as interviewing, conducting disciplinary actions to include writing performance reviews, directing employee training and initiating moral boosting activities.Highlights• Delivered 99.8% shipping and receiving accuracy • Achieved a 4.5 out of 4 customer satisfactions rating due to exceeding KPI’s (shipping, receiving, & quality) • Reduced labor cost by 100K+ by cross training and employee engagement over a 4 yr. period • 4+ years of $0 customer charge backs due to quality defects, late shipments, etc. • WMS (Infor) subject matter expert and trainer