Taryn Dover Email & Phone Number

Fraser, Mi, Us

Southeast Michigan

° Enhanced customer service delivery by actively engaging with over 1500 clients, gathering feedback to drive user-centric enhancements, demonstrating exceptional interpersonal and communication skills vital for UX research and design.° Solved complex loan application challenges for many clients by employing creative problem-solving tactics, highlighting the ability to innovate and improve user experiences in future UX design projects.° Mastered 3 different loan processing and real estate softwares within 12 months, showcasing rapid digital literacy and adaptability, skills critical for learning and applying UX design tools efficiently.° Managed 4-5 real estate projects at a time from conception to sale, applying meticulous attention to detail and organizational skills to ensure seamless user experiences, mirroring the project management demands of UX design initiatives.° Implemented a digital marketing strategy that increased online engagement by 35% within 4 months, demonstrating an understanding of online user behavior relevant to mortgages.

Fraser, Michigan, United States

Mortgage Calculator Company LLCNMLS # 23774592125 BISCAYNE BLVD SUITE 220,Miami, FL, 33137° Administered customer satisfaction initiatives, collecting and synthesizing feedback from 500 clients annually, driving continuous improvements in service delivery and enhancing client engagement.° Coordinated with cross-functional teams to identify and troubleshoot user pain points in mortgage application workflows, resulting in an increase in customer satisfaction ratings.° Conducted informal surveys with clients to understand their needs and expectations, contributing to an improvement in customer retention through personalized service adjustments.° Assembled and maintained detailed records of customer interactions and feedback, providing a valuable database for identifying trends and areas for improvement, and contributing to a strategic overhaul that improved customer journey mapping.

Oakland Twp, Michigan

° Collaborated with 4+ departments/companies to refine mortgage application workflows, achieving a 40% increase in processing efficiency through problem-solving and teamwork skills applicable to UX project management.Initiated and analyzed 100+ customer surveys to identify key pain points in the loan application process, driving targeted improvements and mirroring the user research phase in UX design projects.° Designed and implemented a feedback loop with sales and underwriting teams, improving cross-departmental communication and collaboration, a skill transferrable to UX design's interdisciplinary nature.° Increased loan approval rates by 20% through the development of a client education program that simplified financial jargon, reflecting the ability to make complex information accessible as in UX design.

Pontiac, Michigan, United States

° Managed a team of 13 underwriters at UWM, driving collaboration and efficiency through the adoption of a new digital loan process, cutting processing time by 25% and elevating client satisfaction by 30%.° Collaborated with cross-functional teams to refine mortgage processing workflows, incorporating customer feedback into procedural enhancements, which boosted loan processing speed by 15%.° Conducted regular strategic reviews with senior management, presenting team performance metrics and advocating for data-driven process optimizations that improved operational efficiency.° Initiated a mentorship program within the underwriting team, pairing new hires with experienced personnel, which improved onboarding efficiency and reduced the learning curve period by 6 months.

Pontiac, Michigan, United States

° Championed customer satisfaction programs at Autozone, orchestrating feedback collection from over 500 clients per year, which propelled service delivery enhancements and lifted client engagement by 30%.° Developed 13 cross-functional team members in identifying and rectifying client challenges within the store environment, directly leading to a 25%-point rise in customer satisfaction scores.° Marketed a rewards program based on customer purchase patterns and feedback, increasing customer loyalty and participation by over 50%, showcasing an understanding of user-centric design principles.° Innovated an in-store digital feedback kiosk, encouraging real-time feedback from customers, which contributed to immediate service adjustments and boosted in-store customer satisfaction by 25%.

Greater Grand Rapids, Michigan Area

° Deployed a comprehensive quality monitoring system across the production line, slashing product defect rates and securing a consistent, high-quality consumer experience.° Presented production data analysis to uncover efficiency patterns and insights, catalyzing process optimizations which heightened line efficiency and diminished waste.° Collaborated with interdisciplinary teams to develop and implement corrective measures for quality issues, enhancing continuous improvement efforts.° Installed a quality awareness training program for production staff, increasing awareness about quality standards and contributing to a reduction in human error-related defects.

Master Of Business Administration - Mba, Marketing

Obtaining Masters in Business towards Marketing and Entrepreneurship

Good Ux Design Professional, Computer/Information Technology Administration And Management

Activities and Societies: Immersion in foundational principles of UX design, including: user-centric & equity-focused principles.

Bachelor Of Science In Health Science, Pre-Medicine/Pre-Medical Studies, Graduate

2006 - 2009 Attended Oakland CC, Baker and Wayne State University.

High School Diploma, Pre-College Prepatory