Taryn Grant

Taryn Grant Email and Phone Number

Customer Onboarding Project and Success Manager II at Impact @ impact.com
Taryn Grant's Location
City of Cape Town, Western Cape, South Africa, South Africa
Taryn Grant's Contact Details

Taryn Grant work email

Taryn Grant personal email

n/a
About Taryn Grant

I have 9 years of experience in Customer Success Management/Software Implementation/Onboarding in a SaaS Environment, as well as 4 of those years experience in corporate training (on and offline). I currently work for Impact as a Client Onboarding Success/Project Manger Level II. Previously, I worked for Cognism, as the Technical Support and Implementation Manager, Lobster Ink as a Client Implementation Specialist handling their key accounts and the African Premier Partner of Google- Opennetworks, as an Apps Script Developer, Customer Success Manager, Change Manager and Corporate Trainer. I have extensive experience in managing strategic and key international clients, namely in the UK, US, Canada, Australia and Middle East regions. I have diverse capabilities from these experiences managing many projects and clients simultaneously.I have been commended for demonstrating strong skills in:Handling up to 40 projects simultaneously, fastest launchesDeveloping innovative solutions to critical problems and learning new computer languages to achieve themBuilding & nurturing customer relationships (I thrive on my clients happiness & satisfaction)Being proactive in my project managementWorking collaboratively with other team membersBeing energetic, positive, approachable, impressionable & relatable, especially when training & interacting with my clients. I am extremely passionate, empathetic, optimistic & self motivated.I have been highly praised on my training styleI have been voted the MVP of Onboarding - February 2024I have a strong academic background to ground my work. I have completed my Bachelors degree in Socio Informatics and Psychology. Socio informatics is an informatics degree which focuses on the design of computer systems and integration within social systems. It included modules on programming (Python, SQL, XML), web design (HTML, CSS), IT business analysis and e-commerce. Since then I have done multiple courses which can be seen under certificates.I was awarded an honorary membership of Golden Key International Honours Society for my Bachelors degree in Socio Informatics (IT) & Psychology. Members qualify when they are at the top 15% of their class, & are given access to a wide range of rewards, scholarships, travel & study abroad opportunities, and more.I am a qualified Wine and Tourist Culture Guide in the WC as I love the outdoors, learning and interacting with new people. I am also highly creative which can be seen in my art https://www.instagram.com/taryngrantart.I am always driving culture, inclusiveness and diversity.

Taryn Grant's Current Company Details
impact.com

Impact.Com

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Customer Onboarding Project and Success Manager II at Impact
Taryn Grant Work Experience Details
  • Impact.Com
    Customer Onboarding And Success Manager Ii
    Impact.Com Aug 2024 - Present
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  • Impact.Com
    Customer Onboarding Success Manager
    Impact.Com Jan 2022 - Aug 2024
    The COM assists paying clients to quickly setup & launch their accounts. The position acts as the success manager for clients that have transitioned from Sales, ensuring that each milestone to reach account launch is completed on time & effectively. The OM is responsible for owning the client relationship during onboarding, answering client questions, taking any requested phone calls & leading any specialized trainings. Their goal is to ensure the client is set up for success by understanding the specific client’s business & advising on best practices & key features that align with their goals, needs, & integration. They will work closely with their Team Leads to ensure all necessary tasks are completed during the setup phase. The OM will be responsible for following the Onboarding Process & escalating any issues to their Team Leads. The Customer Onboarding Manager will also work with Onboarding Solution Architects to ensure the technical implementation is designed, delivered, integrated, tested, & validated in a successful, expeditious manner. The OM is a strong individual contributor & champion for improved onboarding & activation tools such as SFDC improvements/reports/dashboards, project plans, guidelines, documents, training, internal documentation etc. They are able to work in a fast-paced work environment & effectively switch gears between dealing with several clients via different communication methods.•Responsible for a portfolio of new accounts including launching, following defined onboarding process, & ensuring metrics are accurate across all clients. Customer Onboarding Manager should always know the current status of an account in their book of business.•It is the Customer Onboarding Manager's main goal to launch client by billing start date & help them reach the point of first value (first partner action) within the platform.•Track activity & update client records in various tools
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  • Cognism
    Technical Support And Implementation Manager
    Cognism Apr 2021 - Dec 2021
    Proactive account management of clients. Drive strategic direction,product adoption, retention, growth and expansion through providing a proactive point ofview/best practices and advocacy.Frequent multi-tasking between management, technical, business, strategic, marketing, and planning activities.Cognism will provide training required.Primary duties & ResponsibilitiesAccount Management & Strategic DirectionPartner with a portfolio of accounts to develop a strategy for successful adoption andlong term value and business impact.Facilitate meetings to define and proactively drive progress towards desired businessmetrics and outcomes.Own & lead customers through the contract renewal process.Lead initiatives with customers to drive positive Net Promoter scores.Build broad relationships with account contacts and internal partners on the sales,product, professional services and engineering teams.Ability to identify growth and expansion opportunities within your account base.Build, strategise and manage Customer Outbound Campaigns. Campaigns can includedifferent tasks depending on the package purchased e.g. it can include Linkedinoutreach campaign, domain warm up and etc.Prepare reports by collecting, analysing, and summarising information.Follow and deliver KPI’s set by line manager.Subject matter expert/AdvocatePartner with customer on Cognism product offerings, best practices & processes andlead customers to effectively integrate.Advocate for customers internally helping build and maintain strong partnerships withthe sales, product management and marketing teams.Create new working processes to improve efficiencies and drive increased customerhappiness.
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  • Lobster Ink
    Client Implementation Specialist
    Lobster Ink Aug 2019 - Mar 2021
    Cape Town Area, South Africa
    Evaluate client needs, develops configurations that support business processes.Assist external clients with the Implementation of our technical solution. Through evaluating client needs and developing implementation solutions that support our business processes.Assist external clients in the implementation of technical systems, software, hardware or solutions.Define and execute on delivery and implementation plans.Overseeing and coordinating the workflow and delivery timelines for client onboarding, of new clients ensure all the supporting launch elements are covered.Test and troubleshoot final system setups.Provide training and end-user support during and after the implementation process.Join the pre-sales product demonstrations or provide assistance in scoping projects or developing proposals.Educate/ teach clients how to use our technical solution and how to get the best utilization out of it. Provide assistance throughout the duration of the implementation phase.
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  • Opennetworks (Pty) Ltd
    Cs, Corporate Trainer On Google Suite, Appscript Developer
    Opennetworks (Pty) Ltd Jul 2017 - Jul 2019
    Cape Town
    I was a part of the Special Projects team that handled innovative projects that fall out of standard G Suite. This includes building custom applications using Google Apps Script to extend the functionality of G Suite.I also did the corporate training on G Suite before, during and after a customer moved over to Google to ensure all employees were sufficient in Google Suite and able to use it in the most optimal way.
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  • Qorus Software
    Customer Success Manager/Implementation Manager
    Qorus Software Apr 2016 - Jul 2017
    Cape Town
    A Customer Success Manager (CSM) focusses on customer relationship management and works to ensure that the customer gets the most out of our Qorus Breeze Proposals (QBP) software product. The CSM will partner the customer to help them achieve their training, adoption, engagement and on-boarding goals.Key Responsibilities:In depth knowledge of the Qorus Breeze Proposals productThorough knowledge of the Qorus Get Up and Go Program Setting up and doing demosTrial supportTemplate authoringContent migrations and stylingSite provisioningSite and template validation (check sites/templates provision by Prod Support)TrainingAssist with updating content and process material in Stargate and RainmakerSupport Sales with RFP responses where subject matter expertise is requiredGet involved with product trials, demo’s and PoC’s to assist in turning these opportunities into salesRun the QBP Get up and Go Programme with our smaller vanilla customers Actively be involved in Product Release processActively feed into the Product BacklogWork with Support and Product to resolve production issuesAssists with internal and external communication, improving transparency, and radiating informationIs visible, vocal, and objectiveBe fully familiarised with the Product RoadmapWillingness to travelManaging customer expectations and ensuring that the customer has a positive and successful experience with our product from the pre-sales engagement right through to the last on-boarding stepEstablishing a trusted advisor relationship with the customer by ably representing, interfacing with and engaging the customers including regular progress updates when applicableUse past experience to give best practice guidance to the team and customer
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  • Insight Consulting
    It Support Analyst
    Insight Consulting Jun 2015 - Mar 2016
    Durban Area, South Africa
    First line supportOnline daily server checksHelp desk system - logging emails, calls,TroubleshootingUpdating serversAdding users to the systemSupport for Qlikview modelsUpdating Qlikview modelsIN-Sight supportActioning requestsLoggingPulling reports
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Taryn Grant Skills

Microsoft Office Customer Service Management Strategic Planning Microsoft Excel Web Design Microsoft Word Programming Analysis Powerpoint Databases Drawing Art Data Analysis Sql Social Media Business Analysis Css Project Management Microsoft Powerpoint Leadership Python Sqlite Html 5 Css3 Logic Programming Oil Painting People Skills Political Philosophy African Philosophy Philosophy Of Religion Xhosa Applied Anatomy Histology Uml Qlikview Document Automation Proposal Management Qorus Breeze Proposals Javascript

Taryn Grant Education Details

Frequently Asked Questions about Taryn Grant

What company does Taryn Grant work for?

Taryn Grant works for Impact.com

What is Taryn Grant's role at the current company?

Taryn Grant's current role is Customer Onboarding Project and Success Manager II at Impact.

What is Taryn Grant's email address?

Taryn Grant's email address is ta****@****act.com

What schools did Taryn Grant attend?

Taryn Grant attended Stellenbosch University, Crawfordschools South Africa, Tourist Guide Institute Of South Africa.

What are some of Taryn Grant's interests?

Taryn Grant has interest in Volleyball, Exercise, Technological Innovations, Outdoors, Soccer, Sup, Oil Painting, Art, Animals, Adventures.

What skills is Taryn Grant known for?

Taryn Grant has skills like Microsoft Office, Customer Service, Management, Strategic Planning, Microsoft Excel, Web Design, Microsoft Word, Programming, Analysis, Powerpoint, Databases, Drawing.

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