Taryn Mccarthy Email & Phone Number

Executes all phases of the renewal process-Internal Alignment-Pricing Proposal-Negotiation-Contract creation-Leads Small Renewal team and helps with the above and below Identifies customer requirements, uncovers roadblocks, and executes renewal strategies to reduce churn and drive customer successProactively identifies churn risk by analyzing adoption and health metrics in partnership with the Customer Success ManagersAccurately maintains and forecasts churn risk on a quarterly basisActively participates in the development and execution of cross-functional churn risk mitigation strategiesCollaborate with internal teams to drive upsell that may be tied to the renewal or originate from inbound customer inquiries mid-contract term

Remote

-driving customer retention goals for an assigned portfolio of our largest and most strategic customers-work closely with Customer Success, Sales, and other cross-functional teams to minimize churn in the contract renewal process, proactively identify churn risk throughout the customer lifecycle, and collaborate with internal stakeholders to action on risk mitigation plans until a customer is deemed healthy to renew.-Facilitates the renewals process in partnership with the Account Manager for a portfolio of customers-Identifies customer requirements, uncovers roadblocks, and demonstrates strong account management and commercial capabilities to drive renewal to on-time closure-Drives incremental and/or organic upsell that may be tied to the renewal-Develops and implement strategies to reduce churn and drive customer success-Proactively identifies risk by monitoring adoption and health metrics-Alerts the business to churn risk and assists in the development and execution of cross-functional resolution strategies-Accurately maintains and forecasts renewals on a monthly, quarterly, and annual basis-highly motivated, detail-oriented, and results-driven

Remote

Remote

-Consistently meet and exceed assigned quota associated within assigned customer base-Manage the executive level relationships within the assigned customer base to ensure business value is delivered against the customer’s KPIs and business objectives-Hunt for opportunities to expand customer business value and licensing with Salsify and drive these opportunities to a close-Work with cross-functionally within Salsify to ensure customers are continually getting value out of the platform, engaged and digital thought leaders within their space. Work closely with Customer Success, Product, Sales Engineering and Marketing-Plan and execute formal activities with the customer, including business reviews (via screenshare and/or in person), discovery sessions and licensing negotiations-Ensure customers become Salsify advocates and secure their approval to help with reference calls, marketing activities, conference speaking engagements, industry references, etc

Attleboro, Massachusetts, United States

☼︎ Finding Homes for thrifted gems since 2021. Promoting the reuse and recycling of goods for sustainability. ✧

Remote

• Manage and strategically grow a book of business including top tier accounts such Mejuri, Geologie, Mars Inc. and HubSpot.• Analyze customers’ brand needs through Gong & Salesforce to solve complex business problems and implement custom processes to ensure client satisfaction and operational success.• Forecasts by studying & building reports in Salesforce, prioritizing client needs and ordering habits. Decide on how to impact customers next purchases through Groove flows & Workfront/Jira design tickets.• Contribute to the success of client’s stationery look and feel by collaborating with in-house graphic designers viaWorkfront and Jira for clients rebrands, marketing campaigns & collateral.• Lead positive change by co-running committees like Culture Club and Inclusion & Diversity, planning internal workshops through Zoom/Slack and external events like Providence Pride.• Identify opportunities to improve and ensure operational success; supporting my management team by building out an updated sales resource hub via google drive.• Spearhead new initiative leveraging BombBomb to allow sales teams to use pre-made content/instructional videos for clients ordering and MOO platform usage cases. Maintain a database of internal training videos for new hires.• Improve our new sample pack process for the sales team to work towards our ecofriendly OKR by partnering with SWAG.com for delivery & in-house graphic designs for content.

Providence, Rhode Island Area

Providence, Rhode Island Area

Helped to create a unique, innovative and inspirational customer experience; encompassing the FP lifestyle and brand image, while maintaining all store operations and goals, driving sales and ensuring a profitable store. -Lead, mentor and motivate the team by staying consistent in my feedback and holding employees accountable. Promoting a sense of ownership and delegating tasks. Team involvement and development are extremely important to me so I created an internal Instagram to promote team bonding and new ways of selling our fresh cuts.-Facilitate hiring and recruiting: actively attracting and attaining talent. Partner with Store Manager on new hire onboarding, training and development plans.-Proactive mentor! Helping in identifying and developing internal talent for succession planning. -Taking care of operational aspects of the front of the house and back of the house. Promote and maintain a high standard for overall customer care, operations and loss prevention. -Sell through awareness- keeping up with the back of house cleanliness and labeling. -Tracking sales reports, analyzing and communicating business results and needs to the staff. Making determinations on how to maximize sales.-Delegating weekly operational and visual objectives.- Maintain an awareness of brand aesthetic and relevance to the store environment and communicate with the team, one of the main reasons for creating the internal IG.

Dedham, Massachusetts/ Cambridge, Massachusetts

• Facilitate an energized pace, positive customer-centric environment and foster team development as MOD• Create and maintain internal Instagram to communicate product knowledge, promotions, and new hires• Support leadership team by driving sales to achieve weekly and monthly goals by analyzing 10X10’s, velocities and TY/LY reports provided on EDW• Manage physical integrity of store (IT) through consistent evaluation of POS, MPOS and software systems and educating the team on LP issues • Advocate for personal growth by collaborating with the visual team, providing creative input to product placement and brand messaging• Oversee petites dept. auditing, placing new receipts, and reacting to sell through

Wrentham, Massachusetts

• Increase product knowledge amongst associates through frequent communications with store team, styling sessions and product knowledge meetings• Partner with Visual Merchandising Manager to construct creative visual and thematic displays designed to promote increased sales and purchases.• Partner with management team to understand business needs (NPS, dashboard, sales results by category, client-book) and tailor trainings to address those needs. • Provide exemplary customer service with effective communication, enhancing customers shopping experience and encouraging brand loyalty, while over exceeding sales goals • Embrace and employ Client Book and Mobile Point of Sale to further drive sales and retain client interest• Update weekly creative bulletin board to educate and remain current on trends and brand business

Greater Boston Area

• Produce runway shows and events for small and large area businesses from start to finish• Organize and thread model’s looks head to toe; prepare models during hectic and stressful situations while remaining calm and focused • Events/Collaborations include: Puma, Hermes, Red Sky Studios, Clarks, Macys, Bloomingdales and Saks Fifth Avenue• Troubleshoot issues quickly and effectively; Use successful strategies and make appropriate suggestions to solve and help avoid dilemmas and unforeseen problems• Advise and guide team of newer employees on runway procedures to ensure smooth and seamless flow of event• Pay strict attention to minute details and tailor activities to meet specific client needs

Wrentham, Massachusetts

• Open and close store to prepare for smooth and efficient day of business• Handle complex cash and credit transactions during purchases and sales; balance registers daily; entrusted to sign out deposit slips• Process incoming shipments; check items and bills for accuracy; organize deliveries and merchandise stock by style and brand

Wrentham, Massachusetts

-Provided one-on-one customer service and regularly met and exceeded sales goals-Extensive product knowledge of handbags and how to care for them-Daily stock replenishment on the sales floor and back room-Exceeded personal sales goals

Walpole, Massachusetts

Natick, Massachusetts

-Skilled in the selling and care of Alex and Ani merchandise

Natick, Massachusetts

-Provided one-on-one customer service & worked with personal online clientele databases-Trained and knowledgeable in Premium Denim Brands

Lincoln, Rhode Island

-Coach Certified -Delegated tasks, provided game strategies and leadership to team of 12-14 athletes

North Attleboro, Ma

-Styled and built changing floor sets following Victoria’s Secret Brand Guides-Earned Victoria’s Secret Bra Fit Certification-Participate in annual inventory -Pushed the Victorias Secret Credit Card -Professionally managed difficult customers regarding returns and shrinkage

Bachelor Of Science In Fashion Design And Retailing, Concentration In Merchandising, Minor In Art, 3.6/4.0

Activities and Societies: FSU Volleyball- MASCAC Champions 2012

Associate'S Degree, General Studies

Deans List Fall 2011 & Spring 2012 Graduated Magna Cum Laude

Associate'S Degree, Art/Art Studies, General

Activities and Societies: CCRI Volleyball