- Team Lead Back Up- Full-Time Sales Associate - Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics. - Understands the different product suites, including current line-up and products no longer sold that still require servicing.- Leads training for new employees, one on one and in a group setting. - Leads meetings with the team.- Takes notes for team meetings to disburse to the team.- Creates activities and leads events for team members on special occasions.- Team Lead Back-up- Proud member of the Escalation Team

We specialize in Social Media Marketing and Community Management to take your brand to the NEXT LEVEL. Stand out from your competition with purposeful content creation, and a personalized content strategy based on individual audits and metrics. We constantly optimize your strategy and your organic SEO to accelerate your organic search traffic.

Responsible for managing the content, traffic and engagement for all of the company's digital channels including 614.now.com website, 614 daily emails/ 1870 email blasts and all social media.- Managed all social media content including but not limited to cultivating posts and stories, promoting posts, sponsoring clients, managing digital video content - Created Social Media Strategy during COVID-19 pandemic - Used Google Analytics to stay abreast of strategy and trends- Calculated social analytics and metrics for sales- Managed all Sales Advertisements for email, all social and website- Created Pick-up locations map for Magazines each month - Created/managed giveaways with clients and customers/winners- Used Adobe Photoshop to create graphics and resize Ads for digital platforms/ content- Community Manager for all social channels, including regular engagement with local Columbus businesses and clients - Managed daily email newsletter, including user-generated content, paid advertisements, video and backlinks- Managed analytics for emails and 614now.com website using Google Analytics and MailChimp Analytics Tools, worked with both sales team and clients- Helped create content for writing pieces, including articles written by myself- Helped troubleshoot errors within dimensions, formats and backend website issues

• Promoted to Team Lead. Monitored the customer service, onboarding and fulfillment segments of the Manta Customer Success Team. • Continuously supported Manta Professional's in escalations to ensure timely and satisfactory resolution of all escalations, taking on escalation calls with clients and resolving matter. • Performed daily quality assurance and reported results to Supervisor. Also managed, scheduled and lead coaching sessions, as needed. • Knowledge Resource for entire team on Search Engine Optimization (SEO), Website, Reputation Management and Listing Manager products. • Acted as emergency overflow for all accounts. Managed all Google Adwords clients/accounts, created analytic reports and updated clients as needed. • Participated in regular, individual meetings with Manta Professional's. • Manage general team needs when Supervisor is not present, attend meetings, etc. • Created, implemented and facilitated team trainings (including Google My Business Setup Training, SEO, Digital Marketing, Website, New Google Updates, etc.) and new hire trainings. • Assisted with hiring process for new employees; participated in interviews and collaborated with management for decision making. • Maintained excellent team culture by creating monthly activities. Managed monthly budget for the Team. • Created and Implemented Quality Assurance, Shadowing sessions and Coaching sessions. • Created and implemented Key Performance Indicators (KPI’s) as well as stack ranking for bonuses. • Proficient in Yext, worked one-on-one with Account Manager for Manta Customer Success Team.

• Managed and optimized online presence for multiple small business accounts through Social Media, Digital and SEO Marketing.  • Created and executed Social Media Strategy for multiple small business accounts. • Managed, created and published advertising content and social media content according to best practices for each industry. • Utilized analytic metrics generated from advertisements and communicated results with clients to create understanding and strategy. • Acted as a Ghost writer for multiple accounts, proofread and published all content.

• Assisted clients’ digital needs by executing strategic social media and account service duties. • Conducted social listening and monitored conversations for unfiltered consumer feedback. • Engaged in conversation to assist customers, mitigated potential issues, and built the overall brand community. Worked with the Creative Team, Published/Created Social Media Content. • Actively built social media presence through research and strategic networking. Used Analytical Tools to create effective Marketing Strategies. • Created, researched and managed digital campaigns and strategy, including optimization and best practices. • Performed Ghost Writing for clients - published, proofread and edited copy. Created Content Calendars and acted as Copywriter for clients.

- Provided prompt service at the front door while greeting customers, offered assistance with purchases, improved engagement with merchandise and provided outstanding customer service. - Operated cash registers, managed financial transactions, and balanced drawers. Achieved established goals.

• Created content posts and social calendars for social media channels • Assisted in reporting and analysis of social media data • Monitored social media successes of competitive and relevant brands • Became an expert in social media best practices and continued to stay abreast of changes to social media platforms used • Created an ongoing strategy on new ways to grow fans and followers across all social channels

Created customer base and close relationships with patrons of the restaurant. • Provided prompt service while taking orders, serving food and wine, closing checks, working the cash register, and cleaning.• Trained new employees, opened and closed store, built and maintained satisfied customer relationships.• Catered parties and events like weddings, baby showers, golf outings, etc., many by repeat customer requests.• Thrived under pressure, built teamwork, understanding the value of politeness, and acquired ability to balance a budget.

• Created customer base and close relationships with patrons of the restaurant. • Provided prompt service while taking orders, serving food and wine, closing checks, working the cash register, and cleaning.• Trained new employees, opened and closed store, built and maintained satisfied customer relationships.• Catered parties and events like weddings, baby showers, golf outings, etc., many by repeat customer requests.• Thrived under pressure, built teamwork, understanding the value of politeness, and acquired ability to balance a budget.

• Created customer base and close relationships with patrons of the restaurant. • Provided prompt service while taking orders, serving food and wine, closing checks, working the cash register, and cleaning.• Served and prepared wine and wine tastings; bottled wine• Trained new employees, opened and closed store, built and maintained satisfied customer relationships.• Catered parties and events like weddings, baby showers, golf outings, etc., many by repeat customer requests.• Thrived under pressure, built teamwork, understanding the value of politeness, and acquired ability to balance a budget.

Created customer base and close relationships with patrons of the restaurant. • Provided prompt service while taking orders, serving food and wine, closing checks, working the cash register, and cleaning.• Trained new employees, opened and closed store, built and maintained satisfied customer relationships.• Catered parties and events like weddings, baby showers, golf outings, etc., many by repeat customer requests.• Thrived under pressure, built teamwork, understanding the value of politeness, and acquired ability to balance a budget.