• Azure Cloud Solutions: Architected and managed Azure environments including Virtual Machines, Virtual Networks, and Site-to-Site VPN's.• Azure Virtual Desktops: Designed AVD solutions with automated scaling for optimized resource use and cost reduction.• Azure Load Balancing: Configured Azure Load Balancers for high availability and traffic management for critical applications.• Cloudflare ZTNA Architecture: Deployed Cloudflare Zero Trust Network Access for secure remote access and protection against threats.• Custom Automations & Scripting: Developed Jinja and PowerShell scripts for efficient IT operations and workflow automation.• Rewst Platform Automations: Used Rewst for advanced automation processes, reducing manual tasks and deployment times.• Network Architecture: Designed secure, scalable, and high-performance network solutions to meet business requirements.• Firewall Administration: Managed Cisco ASA, Meraki, Sophos NGFW, and Palo Alto NGFW solutions, optimizing firewall rules and performance.• CIS Standardization: Implemented CIS standards for best practices in system security and configuration, achieving compliance and improving security posture.• System Integration: Integrated systems to enhance operational efficiency and create seamless automation solutions.• SCCM Administration: Administered SCCM for deployment, patch management, and system monitoring.• Addigy MDM: Managed Addigy MDM for mobile device management, including policy creation, device configuration, and user support.• Maintained documentation for architecture designs, scripts, and security policies.• Generated reports on system performance, security incidents, and compliance for strategic decisions and improvements.• Collaborated with cross-functional teams on projects, issue resolution, and technology implementation.• Provided technical support to internal teams and end-users for effective problem resolution and high satisfaction.

* Ensure efficient, strategic use of core platforms, services, and technologies which provide foundational technical services to the business.* Proactively design/re-evaluate procedures and processes to expedite problem resolution and eliminate obstacles for end-users.* Install, maintain, and monitor operating environments.* Ensure operational health of Azure AD, Office 365 services, Teams, SharePoint and Corporate applications including security, availability, and performance.* Perform server administrations tasks, including user / group administration, security permissions, group policies, print services, research event log warnings and errors, resource monitoring and ensure system architecture components work together seamlessly.* Support systems integration testing, component integration testing and user acceptance testing.* Help define and establish IT operations, processes, procedures, and toolsets to manage and maintain client solutions.* Build and maintain server and data center hardware.* Oversee storage management, including both local storage hardware and cloud storage systems* Provide support to the user community in a professional, prompt, and polite manner.* Provide afterhours emergency on call based on scheduled rotation to support to organization* Ensure compliance with Southern Land Companies Data Security Policies and Procedures* Ensure quarterly and periodic system audits are performed and documented.* Maintain documentation on all support procedures, opening checklists and standards.* Communicate regularly with supervisor to ensure projects and objectives are prioritized and completed on time.* Maintain technical documentation, manuals and IT policies.* Diverse and Advance hands on experience with end-user hardware, software, and application support.* Azure planning, sizing and administration experience.* Expert knowledge of system security threats.* Administrative working knowledge with network policies and procedures.

Acting as a point of escalation for our high volume services Tier I team as well as provide both over the phone and in person support of Windows 7 and 10 in a virtual desktop environment (VMWare Horizon, vSphere, and VDI's using Dell WYSE Clients managed via Dell WMS). While also providing technical support installing and configuring IT hardware (such as PCs, laptops, printers, and mobile devices) and software programs (such as Microsoft Office 365 applications). As a Tier II Service Desk Technician I perform routine to moderately complex troubleshooting of hardware and software systems and assists with inventory control. • Responds to tickets escalated from Tier I.• Creates, monitors, tracks, schedules, updates and closes tickets within ServiceNow in a timely manner.• Provide friendly, professional support via phone, email and on-site.• Independently resolve most issues with Windows 7, 10, and network printers, software and hardware break/fix• Work with the Office 365 admin portal to resolve user issues (password resets, new user creation, license assignment, software installation etc.)• Collaborate with vendors to resolve issues as necessary.• Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution.

• Provide professional phone and email support for HCTec Clients as a Service Desk Analyst.• Develop a thorough working knowledge of HCTec Applications for Password Resets applications, EPIC platform and other operating systems utilized by HCTec Healthcare Industry Clients.• Responsible for assessing the Customer’s business need or problem, using on-line tools and analytical thinking to diagnose and resolve•Responsible for accurately logging call information into the Hospital IT Ticketing System call tracking system• Responsible for case management and follow up with Customers until resolution is reached• Research open issues thoroughly and quickly move issues toward accurate resolution• Responsible for educating Customers when possible to reduce incident volume and enhance Customer knowledge• Required to use various software utilities for Hospital HMR Programs.• Required to participate in on-call rotation which includes weekends and holidays• Any other duties as deemed necessary to provide quality service to the HCTec Clients

•Provide professional phone and email support for MEDHOST Service Center•Develop a thorough working knowledge of MEDHOST Service Center Password Reset applications, AS400 platform and operating systems utilized•Responsible for assessing the Customer’s business need or problem, using on-line tools and analytical thinking to diagnose and resolve•Responsible for accurately logging call information into the MEDHOST call tracking systemResponsible for case management and follow up with Customers until resolution is reachedResearch open issues thoroughly and quickly move issues toward accurate resolutionResponsible for educating Customers when possible to reduce incident volume and enhance Customer knowledge•Required to learn how to use various software utilitiesAttend and participate in MEDHOST or other job-related training courses while maintaining daily department goals•Required to participate in on-call rotation, which includes nights, weekends and holidays• Any other duties as deemed necessary to provide quality service to the MEDHOST Customer base

I would troubleshoot Sabre GDS, Amadeus GDS, and Galileo/Apollo GDS Systems for Travel Agents Nationwide. I program the GDS Systems to interface with Trams Back Office which is a Sabre Red 360 Product for Accounting so that when Travel Advisors Invoice and build PNR's in any of their GDS Systems. I build many Smart Flows for Amadeus GDS, and PF Keys for Sabre Red 360 Workspace GDS. I also process Exchanges, Refunds, and Issuing Airlines TIckets, as well as assisting with a Variety of Tour Operators in the Travel Industry so that I am able to make the Travel Advisor's Job easier while making sure that their PNR's and Invoices are correct. I also troubleshoot their Tech Related Problems and build many personal SmartFlow and PF Keys for Travel Agents when requested. I also assist in building their Marketing Plans and building Websites and SharePoints for Marketing purposes.

• Oversee domestic and international travel needs for multiple clients and corporations.• Responsible for processing invoices, refunds, reconciliations, and accounts receivable for all travel bookings• Proficient in sustaining productivity, while managing multiple projects in a demanding and fast-paced environment.• Mentor new Travel Agents to successfully boos proficiency and consistently deliver leadership-initiated goals.• Contributed to various focus groups, for cruise lines, tour operators, and flexible independent travel vendors, to increase sales, agency revenue, and improve efficiency.• Ensure client satisfaction through proactively meeting and exceeding expectations by going above and beyond what is expected by creating a trusting relationship with my clients by staying in contact throughout the entire process including welcome home correspondence upon their return.• Addressed customers concerns and needs both on the telephone and in person to reach a favorable resolution if a problem arose.• Developed marketing plans and manage multi-channeled campaigns that leveraged social media, email marketing, direct mail, and more.• Design and create marketing material (mail-outs, birthday cards, event brochures and posters) n order to attract new customers and maintain a good relationship with existing and repeat clients.• Liaised with clients and travel partners, including airlines, hotels, tour operators, to manage bookings, and schedules.• Sold customized travel experiences and dealt with customer queries to give well-informed, appropriate advice to about where, when, and how to travel based on their needs.• Analyze clients travel needs and create suitable vacation packages, envisioning and planning all aspects of a client’s vacations (visas, transfers, attraction tickets).• Comprehensive knowledge of all cruise lines, tour operators, FIT Vendors, and All GDS Systems (Sabre, Amadeus, Travelport, Viewpoint, Galileo, Apollo, and Worldspan.

• Stimulate growth through assertive and well-compensated professional Branch Senior Coordinators.• Provide strong links to their Branch’s performance regarding both sales, travel, and branch operations, & objectives.• Provide higher earning potential for higher levels of performance.• Maintain focus on achievement of travel revenue, Pleasant Holidays gross sales, MRM referral goals, and overall member service quality.• Prepared and created various reports, spreadsheets and memos for management and brand operations department staff.• Composed, typed and proofed correspondence reports and forms.• Balanced cash drawers; posted ledgers/ resolving overages/shortages; managing Accounts Receivables, etc.• Created and maintained confidential/technical files and records for the department relating to employees, projects, purchasing, signing authority, member correspondence or other activities.• Assisted management team with staff related activities including maintain employee files,• processing new hires/status changes, Kronos timekeeping/scheduling, attendance etc., and or other confidential tasks.• Scheduled appointments/reserve facilities, receive visitors, as well as answer phone inquiries and other correspondence.• Communicated between office staff, field representatives, vendors, or members/customers to accomplish objectives.