• Increase team revenue by streamlining the mortgage process using strong knowledge and understanding of mortgage servicing policies, procedures, and regulations• Proven track record of financial success and customer satisfaction, recorded through positive client reviews and financial reporting• Research all post-closing client concerns regarding credit, escrow, and general policy questions, to a successful completion• Pull and analyze monthly financial data reports• Monitor active pipeline of over 36 loans, averaging $5 million monthly.

• Oversaw all training and distribution of training materials for local offices• Increased productivity of the branch by serving as the loan assistant to seven loan officers• Coordinated all branch marketing initiatives and events• Built and maintained rapport with all vendors• Developed organizational techniques and improved overall function of the branch by creating an inventory management system and budget for office supply orders.

• Directly supervised leasing staff to ensure corporate policy and federal fair housing laws were upheld• Introduced debt collection system resulting in increased payments of bad debt and lowered outstanding collection balances• Reduced property delinquency rate to under 5% monthly• Prepared, reviewed, and closed financial books on a monthly, quarterly, and year-end basis• Managed internal and external communications.

• Top grossing leasing professional for 12 sequential months.• Decreased annual move out rate by 10% through positive client relations andeffective marketing campaigns.• Initiated community outreach effort by establishing a mutually beneficialpartnership with local food bank.• Employee of the month: October 2014, July 2015, November 2015, January 2016.

● Assisted Partner Relations Department with daily operations. Key accomplishments and responsibilities included:● Updated and maintained accurate information for over 100 partners using Salesforce.com.● Recommended and implemented new multi-user system which reduced project times by 50%.● Processed partner requests and anticipated future needs through a personal contact system with all properties which resulted in increased workflow and productivity.

-Created legendary experiences for all guests-Responsible for checking in "VIP" guests and allocating "VIP" entry bands-Worked as part of a team to successfully manage an assigned premium area during Magic Games

•Reduced headcount and labor cost during peak hours by devising a schedule based on employee capability. •Designed an innovative new bottle layout that increased order delivery and minimized customer wait times.•Developed training plan and supervised training of all new bar employees.