Client Services

Operations Managing 40+ Engineers/Residential engineers and operation’s team.Responsible for complaint resolution as per agreed TAT Banking (Wincor Nixdorf/Diebold Nixdorf ATMs), Power (APC), Solar (Schneider Electric) and Cash Sorting Machines (Giesecke & Devrient)Manged/Handling of complaint tickets on OTRS (Open Source Ticket Request System)Responsible that every team member works pro-actively to minimize reactive workload.Resource planning by induction of new territories and engineers.Responsible For new Resource training and ensure resources are ready for flied.Rostering & Scheduling of Resident Engineers / Reporting & Analysis.Amenable to spread maximum motivation amongst team towards target achievementPerformance evaluation of team, and Analytical reporting, thorough data extraction from OTRS and performance evaluation of team (Weekly, Monthly and Annually).Development of cost reduction strategies with the collaboration of technical team and Upper Management. Management of rework department, and ensure maximum refurbishment of faulty parts and Submission of faulty inventory. Compliance and Achievement of defined targets.Project Management of Power & BankingLiaison with client & Internal stakeholder for smooth execution/deployment of client's PO till it closure, Can be A) ATM B) UPS C) Sorting Machines

Almost 6 years’ experience in Data Center Operations and Support (Mobilink).Mentoring of installed UPS/Equipment  through Mentoring Software (ISX) in Mobilink.Coordination with other Vendor as per there requirement (In Mobilink DC)Providing support to other client.Well experienced in using Installation of Data Center's Equipment A) UPS B) Rack C) Redundant Switches D) Other Equipment as per requirement of clientHandling Support Calls of local and remote users.Maintaince as per proper Data Center Standards.Hardware Trouble shooting and Technical Support Strong expertise of Data Center Handling.Excellent Command over Data center Hardware Platforms.