Tasawar Mughal Email and Phone Number

• Provided 1st line technical support, answering support queries via ticketing tool, phone, and email• Maintained a high degree of user’s service for all support queries and acted to all service level agreement• Responded to inquiries from clients and helped them resolve hardware and software problems• Followed the evolution of all aspects: documentation and the proper processing of the ticketing operation• Answered incoming calls and logged all users’ questions and issues accurately and efficiently into the ticketing system• Monitored the alerts generated by the servers and proactive measures were taken to prevent major hardware failure• Migrated multiple PC and Laptops from Windows 7 to windows 10, backup imaging and software reinstallations

• Learned from IT professionals how to meet the support needs of a fast-paced technology company serving clients• Assisted in implementation of new hardware and software solutions within company to improve workflow and customer service provision• Took help ticket jobs assigned by IT supervisor and recorded ticket results for reporting and record-keeping• Resolved computer hardware and software, printing, installation, word processing, email, and operating systems issues• Used remote software to solve and troubleshoot issues when applicable• Identified, researched, and resolved technical problems as a team and individually• Placed warranty calls to various vendors and tracked the repair status• Processed phone calls for support, logged incident tickets and implemented workarounds to restore service in a timely manner

• Planned Lessons According to Curriculum Standards• Performed Regular Hardware and Software Updates on Classroom IT Devices• Monitored Student Progress Through Assignments, Quizzes, and Tests• Tracked student grades

• Provided technical support to all computer labs of IT department.• Managed LAN,WAN and ensured network availability• Installation of new computer systems in labs.• Installation of operating systems on new and old computers.• Worked on Learning Management System (LMS).