• Diary management for over 100 practitioners (GP’s, Nurse Practitioners, Physiotherapists, Chiropractors, Osteopaths and Massage Therapists.)• Holiday and sick cover management – ensuring that all diaries were covered during practitioner holidays or sickness with a minimum impact on both the patients and the business. • Practitioner scheduling – writing schedules to maximize diary space and utilization of each individual practitioner.• Buying for 19 clinics, finding the most cost-effective buying options, consulting with suppliers to obtain the best prices, and setting up accounts.• Buying and organization of all items required by the individual clinics to include Clinic Consumables, Retail Stock, Marketing Materials, Housekeeping & Cleaning Supplies, Stationary and Clinical Equipment.• Ordering stock, office furniture and dealing with utility bills (finding the most cost-effective providers).• Generally overseeing the day to day running of Head OfficeAchievements• Proving record for looking at and saving costs. Within 3 months I had made saving’s of 50% on all printing costs and 35% on monthly consumable costs for the company.• Streamlined all procurement operations to maximize efficiency and save on costs.

• Successfully managed a high performing team of 7 staff members• Managed the Conference and Events Sales process for the business• Implemented promotions and marketing ideas to increase revenue• Worked alongside the accounts team to put together forecasts and budgets• Organized Weekly Business review meetings• Heavily involved in the training and development of team members• Worked alongside the GM and Sales Manager on a daily basis to ensure smooth operation of the businessAchievements• Within 4 months of building the team, proven record of increasing sales month on month versus the previous year’s figures (on average growing the revenue by 15% per month)• Increased sales for March 2019 by 50% of the previous year’s figures (£93,500 which was a record month)• Increased Wedding business from 18 Weddings the previous year to 28 on the books for 2019/2020.• Increased Christmas covers by 350 on the previous year’s figures.

• I was initially responsible for taking medical legal calls for 2 senior level GP’s • Dealt with appointment bookings along with cancellations and amendments• I would take inbound phone calls from patients, and would also respond to email enquiries. Achievements• Soon promoted and moved into the contact center• Successfully went on to run 2 different subsidiary medical legal companies, booking appointments, liaising with GP’s, solicitors and patients and checking and sending reports.

• Successfully managed a team of 6 members of staff• Responsible for the running and management of the sales office• Used my proactive approach to successfully convert sales calls into bookings• FManaged the conference diary • Worked alongside the accounts department to put together forecasts and budgets aimed at increasing monthly revenue for the business• Heavily involved with the training and development of new team members• Developed a successful sales and marketing pipeline for the businessAchievements• Implementation of promotions and marketing ideas to drive revenue.• Increased Wedding volume year on year by at least 10%.• Implementation of the Asian Wedding Brochure to capture the ever-increasing market. • Confirmed 12 Asian Weddings within 4 months of launching the brochure in 2010.