Sourced and archived all relevant documents from printed materialsEnsured that materials used by patrons are re-shelfedCataloguing and classification library materialsCreated data using Microsoft word, outlook and excelOperated media equipment such as digital camcorder and cameraParticipated in an all island library conferenceUpdate the inventory with new arrivals dailyPerformed circulatory duties on a weekly basis

Trained newly recruited agents about the company’s product and services.Supervised agents’ punctuality and implemented corrective measures.Monitor and grade agents calls on a daily basis and provide feedback on improvement.Provided coaching sessions for agents to improve or maintain customer.Signed off and completed contracts for clients.Conducted and lead weekly meetings to assess team performance.Providing advice, information and assistance to customers.Attempting to resolve all inquiries on first contact with the customer.Making sure that all telephone calls are answered promptly.Dealing with a customer’s queries, requests, orders or complaints. Essentially receiving up to 30 incoming calls from customers daily.

Having a professional and courteous manner at all times.Sending emails to clients answering their inquiries.Conducted cold calls to prospective clients and scheduled appointments for follow ups.Maintained lists of clients already contactedMaintained call logs and report details to supervisorProvided feedback to clients when requiredProvided assistance to employees

Post sale management for online purchasesAssisted with client’s account management and resolved customer’s queries and concern regarding payments and ordering processesProvided technical assistance for various electronic devicesConducted follow-ups on client’s issues to ensure satisfaction with purchases.

Advising students how to advance their educationMarketing of various international colleges for studentsCreating a database of clients' concerns regarding educationalCreating detailed reports of my weekly activitiesAssisting new employees on adapting to the work environmentDevelop and maintain Communication with prospective clients