Tasha Ector Email & Phone Number

Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due. Processed applications for new accounts.Executed wire transfers, stop payments and account transfers.Educated customers on online banking and mobile banking applications.Collaborated with other departments to confirm compliance with banking procedures and regulations. Provided advice on different bank products and financial options

Washington, District Of Columbia, United States

● Become specialized in visa and passport processing; maximizing efficiencies and productivity● Collect necessary documents from the traveler and submit them to the relevant Consulate● Provide a high level of service to customers; providing detailed information on available services that align with requirements, and assisting the customer in making informed decisions● Analyze customer requests and make recommendations based on specific travel needs, ensuring realistic expectations that promote a dedicated customer base● Maintain customer records in a proprietary database, utilizing systems functionality to ensure accurate submission of data that maximizes productivity

Laurel, Maryland, United States

● Identified potential needs through observation and consultation.● Developed and implemented formulation of operational procedures● Created teller schedule to keep weekly and weekend shifts properlystaffed.● Motivated/ developed branch staff, resulting in resolution of issues andimprovements in team cohesiveness and overall performances● Established training programs, set goals and conduct performancereviews● Managed company correspondence including fielding phone calls andresponding to emails● Provided customer service and support, responded to customerinquiries and questions, resolved customer problems● Processed transactions, issuing documents, researching documents ● Managed vault and confidential documents for weekly and monthly audits● Monitored internal controls, policies, and procedures● Ordered and prepared branch shipment of currency/ coin

Washington, District Of Columbia, United States

● Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.● Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.● Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.● Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.

Washington, District Of Columbia, United States

Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.● Processed customer transactions promptly, minimizing wait times.● Completed highly accurate, high-volume money counts via bothmanual and machine-driven approaches.● Learned about customer's financial needs, established trust andoptimized sales opportunities resulting in quality customer service.● Maintains customer confidence and protects bank operations bykeeping information confidential● Balanced and settled (ATMS)● Ordered and prepared branch shipment of currency/coin● Vault custodian for branch

Bachelor'S Degree, Criminal Justice

Certification, Medical Assistant

High School Diploma, 12