Tasha Lore Email & Phone Number

• Created Lead Lists for Email Campaigns, assisted in deployment and follow up analysis• Managed CRM Database as a Super Admin, ensuring information is accurate and organized• Built out modules within the CRM to specifications, created workflows and tested forms• Assisted in transferring customer data and business operations from one CRM to another• Exported and imported customer data, such as leads or specific customers for marketing campaigns• Assisted in making HTML edits to the company’s main website, such as Partner specific pages

Margate, Florida, United States

• Managed dealers for several field agents and strengthened relationships between dealers and Ally• Took dealer calls, assisting with application or troubleshooting• Documented reports on all calls, including issues and status within the custom CRM• Handled upset dealers and utilized tools to guide them to a resolution

Deerfield Beach, Florida, United States

• Motivated Quality Assurance team to complete projects timely and effectively• Checked completed calls for accuracy, spelling and adherence to guidelines• Actively learned guidelines for all projects including incoming projects• Kept track of multiple employee’s performance on calls and assisted in training