Tasha Macdonald Email & Phone Number

Edmonton, Alberta, Canada

Canada

• Working directly with franchise business owners and their team• Collaborating with several teams• Troubleshooting/problem solving• Attention to detail • Highly organized and able to multi-task under time constraints• Ability to balance and prioritize work • Excellent Customer Service skills• Communication and interpersonal skills both oral and written• Proficient in MBO• Highly organized and able to multi-task under time constraints• Ability to adapt & learn quickly• Self-motivated• Team player• Able to create and interpret Zendesk analytical reporting

Edmonton, Canada Area

• Zendesk Service Desk Support & Explore Analytics • Keen eye for areas of risk, potential future issues and work proactively to reduce exposure to those risks• Escalating tickets to the proper tiers as required, and ensure that all steps have been properly documented before escalating• Learning & development training• Customer service • Confident communicator, able to explain technical problems succinctly and clearly• Strong time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision• Strong written and verbal communication

Calgary, Canada Area

• Strong verbal and written communication skills.• Strong organizational skills and time management.• Event planning, organization, teaching and supporting in a workshop environment.• Experience with lead generating.• Developing a team through coaching, digital lesson plans and one on one training.• Proficiency with Microsoft Office 365 Suite, Share Point, Dynamics CRM, & LMS.• Innovative mindset, planning for experiences revolving around customer’s needs.• Assessing a complete solution for customers without over selling• Ability to work independently or in a team.• Experience maintaining, troubleshooting and demoing Mixed Reality Hardware i.e.: HoloLens.

• Training, overseeing and advising a team of 15+ through planograms and shipments• Responsible for the organization of incoming and outgoing stock, signage, and store layout• Assisted with inventory control, maintaining standards and attention to detail• Learning in a fast-paced environment during peak times of the year• Ability to work within strict deadlines and stay organized

287 Lacewood Drive, Suite 203, Park West Centre Halifax

• Financial planning through solutions selling• Knowledge with insurance policies and procedures • Self driven time management skills through prioritizing day to day task

•Time Management: Working in fast paced environments while completing tasks in a timely manner. Assessing the importance of tasks while using Microsoft Outlook, Excel & Word.•Marketing: Networking at various events, analyzingmarketing to make sure the desired message is understood clearly and concisely.•Event Planning: Working within a team & alone to plan/run large events that required networking, leadership, time managment and problem solving in a fast paced enviroment.