Tasha Stcloud Email & Phone Number

United States

United States

Verifying benefits for each assigned patient case and documenting any requirements for reimbursement including copays, coinsurance, utilization management requirements, qualifications/restrictions, and prior authorization requirements. Monitoring and advising on potential delays or pended cases and identifying and documenting lessons learned and potential leading practices resulting in shorter processing times or higher success rates.

United States

Communicate with patients and healthcare providers each day through phone calls and emails Assisting customers while making appropriate documentation in CRM system, strong multi-tasking, and data entry skills Handle a variety of inquiry categories including questions about our products and services and work with our laboratory to ensure the timely delivery of test results Facilitate mobile phlebotomy draws and supply requests Respond promptly to all customer inquiries while following standard operating procedures and professionally handling access to HIPAA information Troubleshooting patient/provider portal issue Problem resolution within all areas Identify issues and trends and collaborate with the team and leadership to develop best practices to ensure we are providing the best service and experience to all customers.

United States

Practice excellent customer service by greeting patients and completing their registration via data entry Assist patients with scheduling appointments, directing questions to the correct department, and checking in and out for office visits Collect patient co-payments and balances Managing large amounts of inbound and outbound calls in a timely manner Assisted an average of 250-300 patient calls a day Work independently while covering lunch shifts and urgent care evening hours Assist physicians in maintaining an even flow of patients Educating patients on insurance processes for MRIs, injections, and surgery information.