Tasha Jenkins Email & Phone Number

Columbia, Sc, Us

Columbia, Sc, Us

As the Content and Client Engagement Manager, I ensure the success of client facing engagement strategies. This includes developing content for targeted outreach campaigns, managing client-facing resources, and collaborating with cross-functional teams to gather user feedback for product improvement. In addition, I serve as a chief collaborator and thought-leader in creating and sharing communication insights / best practices with stakeholders. Key ResponsibilitiesClient Resources:Oversee the reorganization and maintenance of the client-facing Help Center, including the creation of articles for both existing and new features.Design and update client onboarding materials and other resources to enhance the customer experience.Marketing:Collaborate with the sales/ops team to develop and test targeted outreach strategies to increase client engagement for outreach groupsCollaborate with Director of School success to design and execute internal engagement calendarCreate marketing materials that drive specific and intentional calls to actionEngage with clients through in-app interactions and targeted outreach campaigns,including slack messages, Pendo pop-ups, webinar invites, and monthly emails.Collaborate with the sales/ops team to develop client facing event concepts, content,and promotional strategies that align with the DeansList brand and objectives for eventsProduct Improvement:Act as a key member of our product team leading efforts to gather user feedback, conduct research on potential new features and test new features and interfaces for usabilityManage DeansList’s customer-facing feedback tools ensuring effective triage, escalation of items into DeansList’s feature roadmaps, and communication with end-users

Brooklyn, New York, United States

Provide guidance on design deliverables to achieve the best possible project outcomes given a set of budget, timeline, and constraints.Collaborate with cross-functional teams to impact customer pain points, ensuring all projects met defined research and learning objectives.Use new and existing reporting tools to pinpoint opportunities for enhancing performance metrics and productivity through quality monitoring.Lead customer-facing communication, marketing, and in-app engagement strategies, ensuring a cohesive and impactful user experience.Establish and maintain consistency in voice, tone, and technical accuracy across all content.Deeply understand partner goals, expectations, requirements, and concerns, ensure alignment with project planning and deliverables.Translate user experience insights into clear and focused deliverables, including wireframes, flow diagrams, storyboards, and prototypes.Develop and refine an internal design system to drive iterative improvements in front-end experiences.Conduct comprehensive user research, synthesizing findings to drive product roadmap decisions and enhance customer enablement activities.Capture and leverage qualitative and quantitative data to inform design choices, collaborating cross-functionally to define UX success metrics and KPIs.Implement measurement, tracking, and reporting mechanisms to evaluate the effectiveness of communication tactics.Use mixed methods customer research to identify pain points and enhance user experiences across various channels

Brooklyn, New York, United States

Created an internal Help Center content guide for usable knowledge base content.Collaborated cross-functionally for UX success metrics and data-driven design decisions.Developed a self-guided training program for DeansList users, including train-the-trainer materials, video playlists, GIFs, and interactive activities.Produced user flows, wireframes, prototypes, and mock-ups for design validation and iteration.Generated user-centric customer enablement designs, in-app announcements, and marketing collateral.Measured and reported on the effectiveness of communication tactics.Defined processes and deliverables aligned with project design objectives.Conducted mixed methods customer research to enhance cross-channel user experiences.

South Carolina, United States

Founded and established Culture College Counseling, an organization dedicated to enhancing college access and affordability through targeted workshops and presentations.Developed and delivered engaging and informative workshops that empowered students and families to navigate the complexities of the college application process and financial aid options.Spearheaded strategic partnerships with educational institutions, community organizations, and schools to expand the reach and impact of Culture College Counseling.Designed and implemented a comprehensive curriculum focused on college readiness, application guidance, and financial planning, resulting in improved college acceptance rates and reduced financial barriers.Leveraged technology and innovative teaching methods to adapt and deliver virtual workshops, ensuring continued accessibility and support during challenging times.Secured funding and grants to sustain and grow the organization's mission, providing crucial resources to underserved communities.

Columbia, South Carolina Metropolitan Area

Designed an all-encompassing online career development curriculum for GEAR UP grant participants. The curriculum encompassed key subjects such as self-assessment & exploration (SuperStrong, work values, transferable skills, and reflection), professional document creation, interview preparation, virtual networking with employers, and introduction to experiential education.Delivered regular, constructive feedback to students on each covered topic.Facilitated small group and personalized instruction through individual check-ins and virtual breakout rooms.Evaluated student learning outcomes through engaging discussions, hands-on projects, and formal assessments.

Columbia, South Carolina Metropolitan Area

Created comprehensive Handshake end-user training modules, instructional videos, and user guides tailored for on-campus supervisors.Provided consistent troubleshooting support to assist supervisors in effectively utilizing the Handshake platform.Orchestrated the design, implementation, and evaluation of the University of South Carolina's campus-wide student employment program. Ensured the successful execution of plans through collaboration with external partners and internal departmental teams.Evaluated, updated, and enhanced best practice knowledge base guides for improved supervision techniques.Conducted in-depth analysis of departmental data to identify trends and deliver actionable recommendations.Devised a competency-based skill appraisal tool to promote equity in experiential learning for student employees, fostering self-reflection and skill articulation.Formed an interdepartmental team to analyze current student employee data, address key trends, and provide recommendations for enhanced student support.Spearheaded cross-team collaboration efforts to broaden student access to Federal Work-Study job postings.

Columbia, South Carolina Metropolitan Area

Employed Blackboard technology to facilitate a blended/flipped online learning environment tailored to students' needs.Engaged with students through distance education technologies, predominantly using Blackboard Collaborate, Google Suite, Microsoft Teams, Zoom, GroupMe, and email.Delivered personalized, professional help and guidance to students, ensuring a positive and supportive learning experience.Maintained vigilance over students' academic progress and connected them with campus resources when required.Infused class discussions and activities that fostered critical thinking, self-awareness, and enhanced academic achievement.Conducted one-on-one student coaching sessions to address diverse, specific developmental needs.

Columbia, Sc

Conceived and executed an all-encompassing diversity and inclusion strategic plan, identifying key opportunities and specialized initiatives to bolster the recruitment of underrepresented/underserved student populations.Orchestrated large-scale events, workshops, trainings, and programs aimed at recruiting students from diverse backgrounds Oriented new staff to procedures and software systems, including Slate CRM, Banner BDSM, and the RaiseMe platform.Leveraged Slate CRM to analyze current data, craft comprehensive reports, and plan marketing communications.Devised an engagement strategy to broaden outreach within schools and communities housing high numbers of underrepresented students.Fostered an inclusive work environment for admissions staff.

Formulated annual program objectives and action plans grounded in data collected from students, teachers, and staff.Provided dedicated support to address the immediate needs of economically disadvantaged, underserved, and marginalized populations.Orchestrated on-campus events for students, including school counseling advisory council meetings, luncheons, special program initiatives, and experiential career fairs.Actively advocated for cultural awareness by recognizing nationally observed heritage months.Designed and put into effect a comprehensive school counseling program.Delivered classroom guidance lessons centered on character education, covering topics such as cooperation, respect, appreciation of differences, and effective communication.

Raleigh-Durham, North Carolina Area

-Maintained an active and engaged presence on the campus through regular participation in students’ dining and social programming activities.-Provided ongoing consultation with staff to meet the needs of students with emotional, social, or behavioral difficulties. -Assisted with student and residential staff in cases of crisis assessment and prevention.

Raleigh-Durham, North Carolina Area

-Served as direct supervisor to 10 residential assistants. -Ensured that residential activities were appropriate and well run. -Documented noticeable changes in student behavior, concerns about students, and issues with discipline.-Maintained a constant awareness of risk management issues as they apply to students and staff.-Provided ongoing feedback to staff and initiated disciplinary action when necessary.

Greensboro/Winston-Salem, North Carolina Area

-Served as direct supervisor to 10 residential assistants. -Coordinated and assisted in the development of student leadership and responsibility through programming and direct involvement with students.-Assessed student needs and interests; anticipated and promoted educational, cultural, social, recreational, and service programming.