Tasha Robinson Email & Phone Number

Greater San Diego Area

Direct daily operations of a store located in San Diego, California. Manage 28 store associates, providing assessment, development and training for all new and existing staff.* Simultaneously managed two high volume stores in the New York area. Directed a high volume store in Brooklyn, New York with upwards of 38 employees and management staff: 2 assistant managers and 6 supervisors.* Store exceeded year over year to plan. Increased sales over 30% in the first two years by effectively replacing inefficient team members to improve customer service excellence and enhanced store aesthetics.* Participated on several panels with the District Manager for the purpose of staff development: actively coached and mentored Associates to Assistant Managers and then develop into Store Managers and Store Managers into District Managers.* Oversaw the daily operation of a high volume store located in the Financial District of San Francisco. Directed 22 store associates and spearheaded store growth through staff training and development.* Chosen as one of the Top 20 performing managers to participate in the Store Manager to District Manager Development Program.* Created store plans that supported the execution of regional and company store initiatives to achieve both operational excellence and business results.* Provided direction and communication to the team and provided tools and training to enable them to achieve sales results and store operating plan goals.

Strived for the ultimate customer service experience and positive store impression through extensive Team Member training and development (6-8 weeks) for the Bay Area market.* Motivated and mentored a Regional Manager and numerous District Managers, Store Managers, Assistant Managers and new employees on providing customers with product suggestions and information, while maintaining excellent customer service.* Coached, counseled and directed Team Members. Provided performance feedback to Team Members. Ensured all team members mastered each of the store stations meet operating standards and an emphasis on safety.* Effectively recruited and interviewed new Team Members. Provided training, coaching and counseling, and managed the ongoing performance, evaluation and career development.* Implemented consistent, efficient and effective team trainings to both meet the company objectives and create bench strength for growth and change.* Integral role in training staff in support of 4 new store openings in the Bay Area.* Selected as the training location for filming of corporate training videos used across the U.S.

Bachelor'S Degree, Hospitality Administration/Management, Business Administration

Associate'S Degree

Hotel/Resturant Management Certificate