Tasha Fleming Email & Phone Number

Toms Brook, Va, Us

Woodstock, Va

•Successfully handles a high volume of customer inquiries while delivering exceptional customer service by leveraging extensive knowledge of insurance products and services.•Effectively manage and coordinate schedules and calendars when setting appointments with customers. •Consistently achieves yearly healthcare sales goals, as a Healthcare Representative for Individual and Senior Medicare markets.•Accurately maintains our CRM system so it can be utilized to identify, build, cultivate, and retain our customers.

Stephens City, Va

•Created and implemented an Operations Policy & Procedure Manual utilized by the company to increase efficiency and streamlined processes.•Created and implemented a digital filing system for better communication between employees at our home office and satellite offices. •Trained over forty new employees on reservations, cancellations, and operation procedures.•Ensured flawless organization, and operation of over one hundred group tours annually, each ranging anywhere from one to twenty-one coaches in a single move.•Placed all reservations for assigned tours for clients based on their various requirements and budgetary allowances while adhering to all contractual deadlines. •Resolved unforeseen issues in the field with quick problem solving and conflict resolution. •Developed strong client relationships and earned a reputation for exceeding service standard goals which lead to increased sales each year.

Shenandoah County, Va

•Promoted students’ intrinsic motivation by providing meaningful and progressively challenging learning experiences which include, but are not limited to: self-exploration, questioning, making choices, setting goals, planning and organizing, implementing, self-evaluating and demonstrating initiative in tasks and projects.•Developed and issued educational content including notes, tests, and assignments.•Supervised classes to ensure all students are learning in a safe and productive environment.•Organized supplies and resources for lectures and presentations.•Delivered personalized instruction to each student by encouraging interactive learning.•Planned and implemented educational activities and events.

Woodstock, Va

•Provided excellent customer service to all guests by anticipating guests’ needs, resolving guest complaints and ensuring guest satisfaction. •Answered a multi-line phone system. •Worked with Microsoft Office to create various documents and spreadsheets as needed. •Maintained complete knowledge at all times of scheduled daily group activities; all hotel features/services such as the lobby breakfast area, pool and fitness room; all room rates, special packages and promotions; daily house count and expected arrivals/departures. •Problem solved when dealing with difficult customers. •Created and maintained advertising through social media networks such as Facebook. •Communicated pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). •Processed all check in/ check-outs/ adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Bs, Business:Hospitality And Tourism Management

Activities and Societies: Hospitality Management Association,Virginia Tech Union: House and Hospitality Committee

Associate'S Degree, Information Systems Technology

Advanced Diploma, General Studies